Lead Medical Appointment Clerk - Warner Robins, GA
13 hours ago
Job description
Job Title: Lead Medical Appointment Clerk (Supervisor)
Location:
78th Medical Group, Robins Air Force Base, Warner Robins, GA 31098
Tentative Start Date:
16 May 2026
No. of FTEs Required:
1 FTE
Work Schedule:
Monday-Friday, 0730– hour shift with 1-hour unpaid meal break); 40 hours/week
Documents Required For Submission
- Updated Resume (With all gaps explained)
- Basic Life Support (BLS) certification (AHA or Red Cross) required
Qualifications
- Education: High School Diploma or General Educational Development (GED) equivalent.
Experience:
Minimum 6 months' experience in medical appointment scheduling within a clinical setting
- Typing speed of at least 50 WPM
- Demonstrated supervisory or lead experience preferred
Strong customer service, communication, and organizational skills
License / Certification: Basic Life Support (BLS) certification (AHA or Red Cross) required
Responsibilities
- Supervise and coordinate daily operations of Medical Appointment Clerks supporting patient appointment services.
- Manage staff schedules and coverage to ensure uninterrupted services during all hours of operation.
- Oversee appointment scheduling, rescheduling, and cancellations in MHS GENESIS in compliance with access-to-care standards.
- Monitor call center performance metrics, including wait times, abandonment rates, and first-call resolution.
- Train, mentor, and evaluate staff to ensure compliance with DHA appointing procedures and customer service standards.
- Serve as the primary liaison between appointment staff and clinic leadership to resolve scheduling and access issues.
- Prepare and submit required performance and quality reports to Government leadership.
- Approve leave, address employee issues, and resolve patient complaints as required.
- Ensure compliance with HIPAA, Privacy Act, and DoD security policies.
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