IT Business Analyst Senior - Boulder, CO
1 month ago

Job summary
This is a three-year fixed-term position beginning January 1, 2026. Under general supervision the Senior Business Analyst supports the design analysis and implementation of customer-facing business processes and digital service solutions for the City's Customer Experience CX Transformation Program this position serves as a strategic liaison between business stakeholders technology teams and vendors to ensure that workflows system requirements and product configurations align with organizational goals user needs and future-state service delivery models The role applies human-centered design principles customer journey insights and service design methods to ensure business processes and technology solutions improve equity usability and customer experience outcomes.Responsibilities
- Leads business process discovery documentation redesign using human-centered design service design methods.
- Facilitates workshops interviews journey mapping sessions co-design activities internal stakeholders community users.
Job description
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