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    Customer Experience Oregon - Five Below

    Five Below
    Five Below Oregon, United States

    4 weeks ago

    Five Below background
    Description
    At Five Below our growth is a result of the people who embrace our purpose:

    We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff Just ask any of our over 17,000 associates who work at Five Below and they'll tell you there's no other place like it.

    It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

    It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace What does the Customer Experience Manager do? Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty.

    The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales.

    How do they do it? As a Five Below leader, your first priority is to contribute to the success of your store.

    This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty.

    As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.

    The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value These values translate into creating the coolest brand on the plant, where talented people want to grow their here is how

    Wow the Customer
    :
    Put the customer first and make a difference in people's lives

    Unleash Passion
    :
    Check your ego at the door and do what you say you will do

    Hold the Penny Hostage
    :
    Treat Five Below like your own business and hire talent that will do the same

    Achieve the Impossible
    :
    Set the bar high for self and team and make sure to take risks

    Work Hard, Have Fun, Build a Career
    :
    Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts Key Attributes:

    Leadership
    Trainer/Developer/Motivator
    Communication
    Emerging Skill - Planning/Time Management
    Ownership Commitment
    Accountability/Delegation/Follow up
    Sales Driver/Goal Oriented
    Professionalism


    RESPONSIBILITIES:
    Ensures all associates and managers are Wowing the Customer through personal contact with customers
    Responsible for achieving CSAT score goals provided by the District Manager
    Responsible for leading Front End Operations
    Training the staff on the High Fives of Customer Service
    Ensures that each guest has a fast, friendly, checkout
    Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
    Responsible for opening and closing store procedures
    Responsible for performing SM duties in their absence
    Assists in supervising all Associates
    Assists in training all Associates
    Assists in coaching all Associates
    Assists in developing all Associates
    Assists in staff scheduling
    Reviews all corporate communications and reacts accordingly
    Partners with supervisors or corporate office regarding store issues
    Drives store sales and controls expenses
    Uses financial reporting to drive business opportunities
    Assists payroll process and ensures budget is in line with plan
    Assists in merchandising procedures
    Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP)
    Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
    Authorizes register functions including post voids, returns and discounts
    Complies with Human Resources policies and procedures
    Assists in receiving and stocking procedures
    Unloads merchandise from trucks
    Checks in shipments
    Stages merchandise for the sales floor
    Packs out merchandise
    Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards

    Accountable for driving Key Metrics:
    Sales, ADS, CSAT Scores, and Expense Control
    Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
    This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

    Frequently operate cash register
    Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
    Frequently ascend/descend ladders in order to retrieve and put away stock
    Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor

    Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers.

    Must be able to exchange accurate information in these situations
    Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
    Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
    Must be able to remain in a stationary, upright position for 80% of the time


    QUALIFICATIONS:
    High School Graduate or equivalent.
    College experience preferred
    Minimum 2 years of management experience
    Excellent verbal and written communication skills
    Ability to multi-task
    Creative thinking
    Ability to maintain composure under pressure
    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with usFive Below is an Equal Opportunity Employer


    Position Type:

    HourlyBE AWARE OF FRAUD Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters.

    Please confirm that the person you are working with has an email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Careers Site at to verify the posting.
    #J-18808-Ljbffr
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