Human Resources Specialist - Richardson, United States - Prodapt

Description

We are seeking a dynamic and experienced Human Resources Specialist with a strong background in call center management to join our team. The ideal candidate will be a proactive and strategic thinker fluent in managing HR functions within a fast-paced, multicultural call center environment. This role requires a commitment to fostering a positive work culture, enhancing employee engagement, and maintaining high labor compliance standards.

Key Responsibilities:

• Implemented and oversaw HR processes, including but not limited to attendance tracking, overtime and holiday management, payroll processing, and compliance with labor laws.
• Manage disciplinary proceedings and conflict resolution proactively, aiming to resolve issues before they escalate.
• Conduct regular engagement initiatives such as pulse checks, activities, retention strategies, and cultural events to boost team morale and align with the organization's values.
• Facilitate training programs for managers and team leads focusing on effective people management, communication strategies, and HR best practices.
• Provide bilingual support to accommodate a diverse workforce, enhancing communication and understanding across the team.
• Work rotationally to cover different shifts each week, ensuring HR support is available to all employees regardless of their working hours.

Requirements

• 2-4 years of experience in Human Resources, with specific experience in managing call center environments.
• Strong understanding of labor laws and effective management of concerns and disciplinary actions.
• Proven track record of improving employee engagement and retention through innovative initiatives.
• Excellent relationship management and communication skills, with the ability to align HR strategies with the team's culture.
• Bilingual proficiency is preferred to support a diverse workforce.
• Ability to work flexibly and rotationally, covering various shifts throughout the week.
• Strong analytical skills with the ability to manage HR processes, including timesheeting, payroll inputs, and training essentials

Desired Competencies:

• Critical thinking and problem-solving skills.
• High emotional intelligence with the ability to navigate and mediate complex interpersonal dynamics.
• Listening skills and empathy; Initiative and self-driven
• Technological proficiency, especially with Microsoft Office Suite.
• Adaptability and resilience in a fast-paced work environment.