- Partner closely with Producers to support client relationships and align claims strategy with account objectives
- Liaise with carrier claim representatives and carrier account managers to facilitate timely claim handling and escalate issues when appropriate
- Interpret and explain policy language, coverage provisions, sublimit, deductibles, and endorsements in clear, practical terms
- Assist clients in responding to coverage positions, reservation of rights letters, and partial denials, including identifying areas for clarification or dispute
- Advocate for fair and appropriate claim outcomes, supporting negotiations related to scope, damages, and settlement
- Review and analyze estimates, invoices, reports, and supporting documentation for accuracy and consistency with policy terms
- 3+ years of commercial property claims handling or claims advocacy experience
- Strong understanding of commercial property insurance policies and coverage interpretation
- Experience reviewing and analyzing property damage estimates (Xactimate or similar platforms preferred)
- Excellent written and verbal communication skills with a client-first mindset
- Strong organizational and time management skills
- Proficiency with claims management systems and Microsoft Office
- Active adjuster license or ability to obtain required licensing (as applicable)
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Property Insurance Claims Advocate - St Louis - The Daniel & Henry Co.
3 hours ago
Description
We're Hiring: Property Insurance Claims Advocate - IN OFFICE
St. Louis, MO | Office near Forest Park | Full-Time
Company Description
Daniel & Henry is an independent insurance brokerage firm in Missouri. As such, we provide a full range of risk management and insurance products and services to clients locally, nationally, and internationally. Our goal is to provide cost-effective solutions for both business and personal needs. We take pride in our community involvement through donations and volunteerism. Daniel & Henry has been a successful part of the St. Louis business community for over 100 years. Apply today and become a part of continuing that tradition
Role Description
We are seeking an experienced and client-focused Commercial Property Claims Advocate to provide white-glove, high-touch claims support for our commercial clients. This role serves as a dedicated advocate on behalf of the insured, guiding clients through complex property claims with professionalism, responsiveness, and care. The successful hire will work closely with Producers, Carrier Claim Adjusters, Contractors and agency account managers to coordinate claim handling, interpret coverage, and proactively address issues that may impact claim outcomes. A strong emphasis is placed on commercial property claims, including assisting clients with understanding policy terms, navigating coverage positions, and resolving disputes when questions or disagreements arise.
Key Responsibilities
Qualifications
Experience with Applied Systems EPIC and Sharepoint is a major plus.
An Equal Opportunity Employer
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