Information Systems Practice Manager - St Paul, United States - Gillette Children's

Description

The IS Practice Manager for Clinical Systems plays a pivotal role in overseeing and optimizing the organization's clinical application services, with a primary focus on electronic health records (EHR) and supporting applications integral to clinical operations. This position ensures seamless and efficient management of clinical technology, fostering innovation, and enhancing the overall quality of healthcare delivery. They will lead strategic initiatives, collaborate with cross-functional teams, and implement best practices.

Work hours: Hybrid - Monday to Friday between 6 am to 5 pm. Occasional weekend work for scheduled upgrades or unscheduled system impairment/outages. Participate in rotation with the IS leadership team serving as an escalation contact for on-call staff.

Compensation & Benefits

The annual salary range for this opportunity is $96,990/annually to $145,454/annually, with a median salary of $121,222/annually. Pay is dependent on several factors including relevant work experience and internal equity. Salary is just one component of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package, including a retirement saving match, tuition and certification reimbursement, paid time off, and health and wellness benefits for .5 FTE and above.

Primary Job Responsibilities

Transformational Leader

• Establish a structure and methodology for sharing and communicating that will create visibility and enhance cohesive planning for successful execution of value-based work.
• Maintains knowledge of the business needs, strategic initiatives, and emerging trends to proactively engage in all aspects of the business and process decisions.
• Promote and create cross-functional opportunities that will generate collaborative dialog, share perspectives, and remove assumptions to motivate teams to go beyond the status quo.
• Evolve a team and approach of design-thinking where the team relates to the users and provide iterative and advanced solutions by asking the right questions, generating innovative ideas, and choosing the best answers.
• Lead and inspire cross-functional teams across Information Systems (IS) and clinical/business departments.
• Promote an innovative culture, design thinking, and the proactive contribution of technology ideas.
• Collaborate with analysts, designers, and system owners in the testing of newly integrated software programs and applications.

Portfolio Management:

• Lead the development of the overall team portfolio by critically evaluating requests based on objectives, strategies, and dependencies.
• Integrated portfolio planning with Performance and Integration leadership to sequence out work to ensure the team's efforts are aligned with value-based work.
• Capacity planning based on the categories of work, resource allocation and dependencies.
• Capable and proficient of agile approach with evaluating work to adjust portfolio as needed based on the changing impacts and environment.
• Motivate and lead the team to achieve objectives and meet deliverables by providing direction on current objectives as well as insight into the big picture.
• Expand on exploration to increase knowledge sharing and team awareness to various perspectives and ideas.
• Enhance the capabilities of comprehensive and objective dialog between teams to mitigate roadblocks and assumptions.
• Develop key procedures and metrics to ensure success and identify opportunities for improvement.

Staff Supervision and Operational Oversight:

• Provide knowledgeable support to the team in operational aspects, solution exploration, and advancement in areas like analytics, electronic health record, infrastructure, architecture, and business support.
• Outline training and knowledge sharing opportunities that will evolve and advance the team's skills in system integration, and EMR enhancements.
• Proactively assess and address work to deliver on aligned objectives.
• Partner with various governance and steering committees to prioritize projects, evaluate progress, and ensure solutions meet the needs of the organization.
• Oversee, evaluate, and develop skills and performance of team members through assessment, coaching, and education opportunities to encourage innovation, growth, and loyalty to the company.
• Design, develop, operate, and maintain assigned systems to ensure availability, reliability, performance and integrity and provides effective, professional and timely support in conformance with service level agreements (SLA).
• Assists in development of project plans, budgets, and schedules. Provides input prioritization of resources for competing projects.
• Assists with the overall strategic plan and vision, as well as maintenance, support, development, reporting, vendor interfacing, problem resolution and issue management for the applications that are supported.
• Manage the application maintenance and support team and provide direct communications to IS and clinical/business leadership and personnel within the supported business unit(s).
• Plan, execute, and manage the integration of new applications into existing systems and software throughout the enterprise.
• Ensure that integration planning and practices are aligned with strategic business goals and the company's overall strategic vision.

Strategy & Planning

• Liaise with software developers and engineers to address issues in program logic and the interoperability of new applications with existing systems software.
• Lead the evaluation, selection, and implementation of clinical systems.
• Work with staff and physicians to optimize the usage of clinical systems through education and training, quality outcomes, and providing support in accordance with organizational goals.
• Develop specifications that will support the design and successful implementation of clinical applications across the organization.

Qualifications

Required

• Bachelor's degree in MIS, Business Administration, Information Technology or a healthcare related field or equivalent experience.
• Minimum of 3 years of content experience in leading teams.
• Minimum of 3 years and knowledge in portfolio management, process improvement, and business strategy.
• Experience with cross-functional teams and the ability to direct and drive effectively.
• Broad knowledge of hospital operations and associate technologies.

Knowledge, Skills and Abilities

• Ability to clearly articulate issues and risks as well as ideas and solutions
• Ability to interact, communicate and plan with all levels of business
• Ability to facilitate a meeting/team and drive them to efficient results
• Ability to handle multiple responsibilities on an ongoing basis
• Advanced knowledge of clinical conditions either through clinical credentials or direct experience.
• Advanced knowledge and skill in transformational leadership and portfolio management
• Previous experience with change management and process improvement
• Demonstrates strong systems and technology aptitude. Includes knowledge of various systems (Microsoft Office suite, scheduling / registration electronic applications, EMR)
• Experience translating clinical needs into successful processes and supporting system designs
• Demonstrated leadership skills: emotional intelligence, building team, developing employees, innovative process framework, challenge team members, create an environment of idea-sharing and open dialogue, cross department collaboration
• Displays a high degree of initiative, dedication, and innovation on a regular basis

Preferred

• MBA, MHA or related master's degree
• Knowledge and experience with Cerner Millennium
• Knowledge and Experience with Office 365 Tools
• Understanding of clinical workflows in ambulatory, surgical, or inpatient settings.
• Project Management Professional (PMP) Certification or experience with the project lifecycle.

Gillette Children's is committed to recruiting and retaining a diverse team, as we know that the diverse experiences of our employees make Gillette a stronger and better organization. We are committed to creating an equitable and inclusive environment where all patients, families and staff are welcomed and valued. We believe diverse perspectives and identities foster excellence, improve patient care and are essential for Gillette to fulfill its mission. Our team members collaborate to help patients of all backgrounds and abilities reach their full potential.

Gillette Children's is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws.

Gillette Children's is a global beacon of care for patients with brain, bone and movement conditions that start in childhood. Our research, treatment and supportive technologies enable every child to lead a full life defined by their dreams, not their diagnoses.

To learn more about working at Gillette Children's, please visit

Gillette Children's participates in the U.S. Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit https://www.e- for further details regarding e-verify.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)