IT Service Desk Consultant - Chesterfield, Missouri, , United States
1 day ago

Job description
The Service Desk Analyst II is the primary point of contact for all enterprise users. Proven ability to provide high-level troubleshooting via phone and remote control tools is required. Clear and concise communication skills are important to the success of this role. 3+ years in a high-volume Help Desk or Service Desk environment is required.
Core Responsibilities:
- Remote Support
- Windows Cloud & M365 Administration
- Print & Peripheral Support
Technical Background must include:
- Windows 10/11
- Windows 365
- Advanced M365 Stack (onedrive, sharepoint, etc)
- Active Directory - Group Policy (GPO) troubleshooting, etc
- Networking - VPN and home Wi-Fi/ISP triage
Minimum Requirements
- Education: Associate degree in IT or related field (Bachelor's preferred).
- Exceptional verbal communication; ability to handle difficult customers and high-pressure migration deadlines with diplomacy.
- Proven ability to resolve complex tasks with only general direction while keeping management informed.
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