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  • work at home - El Cerrito - Amazon

    Amazon
    Amazon El Cerrito

    1 week ago

    Description
    Our mission at Amazon is to provide timely, accurate, and professional customer service. We are seeking a flexible problem-solver to assist customers in expediting orders and correcting post-sales issues. As a Customer Service Associate working from home, you will communicate with customers primarily through phone and email, utilizing software tools to navigate customer accounts, research policies, and communicate effective solutions.

    This role requires an action-oriented individual who can thrive in a fast-paced environment. You will be responsible for assisting customers in resolving various issues, including order expediting, returns, and cancellations. In this position, you will have the opportunity to make a positive impact on our customers' experiences.

    We offer a range of benefits, including health insurance, 401K, and vacation time. If you are a motivated and detail-oriented individual who enjoys helping others, we encourage you to apply for this exciting opportunity.

    Description:


    • Communicate with customers via phone and email
    • Utilize software tools to navigate customer accounts and resolve issues
    • Research and review policies to provide effective solutions
    • Assist customers in expediting orders and correcting post-sales problems

    This is a remote work opportunity that allows you to work from home. You will be responsible for meeting performance metrics and adhering to company standards. If you are a self-motivated and organized individual who can work independently, we encourage you to apply for this position.


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