Service Advisor - Norwood
14 hours ago
Job description
Job Description: Service Advisor
About Us:
Clay Subaru is a family-oriented dealership committed to providing exceptional customer service and a welcoming atmosphere. Our service team is known for professionalism, efficiency, and dedication to customer satisfaction.
Position Overview:
We are seeking a motivated and experienced Service Advisor to join our team. The Service Advisor is the key point of contact between customers and our service department, ensuring a smooth and efficient service experience. You will be responsible for communicating repair and maintenance recommendations, providing accurate estimates, and ensuring top-notch customer satisfaction.
Responsibilities:
- Greet customers and assess their vehicle service needs.
- Clearly explain recommended services and repair options.
- Prepare accurate repair estimates and obtain customer approvals.
- Coordinate with service technicians to ensure timely and quality repairs.
- Keep customers informed on the status of their vehicles.
- Handle customer concerns and work to resolve any issues promptly.
- Promote service specials and dealership maintenance programs.
- Maintain accurate records of services performed and customer interactions.
Qualifications & Requirements:
- Previous experience as a Service Advisor in an automotive dealership or repair shop is required.
- Strong knowledge of vehicle maintenance and repair services.
- Excellent customer service and communication skills.
- Ability to multitask in a fast-paced environment.
- Proficiency in computer systems and service management software.
- A team player with a positive attitude and a strong work ethic.
- Valid driver's license and a clean driving record.
Benefits & Perks:
- Starting Bonus up to $3,000 (based on experience and qualifications).
- Competitive salary with performance-based incentives. Anywhere from 60k-200k per year
- Health and dental insurance.
- 401(k)
- Paid time off and holidays.
- Employee discounts on service and vehicle purchases.
- Ongoing training and career growth opportunities.
If you're an experienced Service Advisor looking for a rewarding opportunity with a supportive team, apply today and become a part of the Clay Subaru family
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