- Excellent customer service skills- understand and demonstrate the importance of great customer service
- Provide structured education on health coverage, provide follow up information as needed.
- Provide initial and re-enrollment assistance, complete application(s) with appropriate documentation, problem solve gaps in health coverage
- Coordinate Outreach activities inside and outside of the Center. Take lead in conducting and distributing outreach materials to help build health coverage option awareness.
- Plan, document and initiate engagement strategies to increase awareness of CFH services
- Provide appropriate referrals, support and linkage to care
- Schedule may include night and weekend hours.
- Insure accuracy of all outreach and enrollment data collection
- Collect and record transactions in Practice Management system. Daily reconcile PM batch to cash receipts
- Assist in reducing self-pay receivable balances
- Monitor and verify program eligibility through appropriate databases
- Arrange payment plans, follow up, and or refer delinquent accounts to collection agency
- Add or forward insurance information to insurance billing staff
- Record results of direct/telephone contacts in PM system
- Communicate account status and exceptions to the Patient Accounts Manager
- Conform with and abide by all regulations, policies, work practices and instructions.
- Minimum of High School Diploma.
- Previous experience working with the public
- Excellent written and verbal communication skills.
- Excellent Customer Service Skills
- Computer experience with Microsoft Office
- Technical ability to set up equipment for presentations
- Ability to work effectively and independently within their work area.
- Demonstrates understanding and appreciation for diversity for CFH patients and CFH employees
- Routine testing/training on various job related skills and competencies
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Outreach and Enrollment Coordinator - Jackson, United States - Center for Family Health
Description
We currently have an open position for an Outreach and Enrollment Coordinator. This is an hourly, non-exempt full-time position.
The Center for Family Health is a Federally Qualified Health Center (FQHC) located in Jackson, Michigan. We are a multi-specialty clinic with practitioners specializing in the areas of Family Medicine, Internal Medicine, Pediatrics, and
Ob/Gyn. Our agency has expanded greatly over the years and now has our medical, dental, pharmacy and support services as well as four school-based health centers in the Jackson area. For more information on the Center for Family Health go to
"Opening the door to healthcare for all."
Benefits:
CFH provides a large array of benefits for their staff including the following:
Center for Family Health Benefit Package:
•Paid Time Off
•Up to 9 Paid Holidays per year
•8 hours of Personal Holiday per year
•Employer Paid Short-Term Disability
•Tax Sheltered 403B Retirement Plan with Company Match up to 3%.
•Paid Bereavement & Jury-Duty Leave
•Continuing Education Funds per year
•Access to our Employee Assistance Program for employee and all household members
•Discounted rates from local partnerships (YMCA, RX Optical, Scrub/Apparel Sale Vendor Etc.)
*Benefits are based on FTE
In addition, employees who work a minimum of 30 hours per week are eligible for these benefits as well:
•7 different BCBS/BCN Medical Insurance plans to choose from
•Delta Dental Insurance
•VSP Vision Insurance
•Flexible Spending Account
•Health Savings Account
•Employer Paid Life Insurance
•Voluntary Employee Supplemental Life Insurance
•Voluntary Life Insurance for Spouse and Children
•Long-Term Disability
Position Summary:
Increase public awareness of services and affordable healthcare options available at the Center for Family Health. Represent CFH in public outreach activities.
Essential Duties and Responsibilities:
