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Fort Lauderdale

    In-House Business Development Associate-Private Duty Home Health Care - Fort Lauderdale, United States - Complete Home Care

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    Job Description

    Job DescriptionDescription:In-House Business Development Associate

    Seeking a highly motivated and detail oriented Inside Business Development Associate to join our team.

    Your primary responsibility is to engage clients and guide them through our home health in-take process with exceptional professionalism and courtesy.

    This position demands attention to detail, a commitment to following procedures, and a proactive approach to ensuring customer satisfaction and satisfying their needs.

    Do you have:

    • A love for business development
    • A positive attitude,
    • Looking for a challenge.
    • On your toes decision-making capabilities.
    • Friendly, helpful and courteous personality

    If so, we are looking you for YOU

    Duties/Responsibilities:

    • Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
    • Collects and enters orders for new or additional home care services.
    • Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
    • Ensures that appropriate actions are taken to resolve customers problems and concerns.
    • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
    • Performs other related duties as assigned.
    Requirements:

    Required Skills/Abilities:

    • Home Health Experience a plus
    • Excellent communication skills including active listening.
    • Service-oriented and able to resolve customer grievances.
    • Proficient computer skills with the ability to learn new software.

    Education and Experience

    • High school diploma or equivalent.
    • Customer service experience required.

    Physical Requirements:

    • Prolonged periods sitting at a desk and working on a computer.
    • Must be able to lift up to 15 pounds at times.

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