Director of Customer Service - Teaneck

Only for registered members Teaneck, United States

1 week ago

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Job summary

The Director of Customer Operations will support Veolia's customer experience vision by providing leadership and direction for the Customer Operations team in their designated regulated utility division. The incumbent will provide leadership, guidance and subject matter expertise to effectively and efficiently deliver exceptional customer service with a focus on continuous improvement,

, identifying and implementing operational efficiencies and defining and delivering on SLAs.,
    ,
,Prioritize plan execute customer operations activities processes ensure delivery high-quality results., Apply change management processes tools support adoption new programs., Perform workforce management analyses including staffing contact volume seasonality AHT call routing., Partner with peers business units utilities drive systemic improvements standardization delivering excellent employee customer experiences., Work cross-functionally departments Accounting Finance DBT HR corporate initiatives improve customer experience.
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