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    • Service Desk Associate - Plymouth - InfiCare Solutions

    InfiCare Solutions
    InfiCare Solutions Plymouth

    1 month ago

    Default job background
    Description
    Service desk Engineer (Fresher) Role Summary: We are seeking a highly motivated and detail-oriented Service Desk Engineer to join our team on a contract-to-hire basis for 5-6 months. This is an onsite role requiring 100% remote work from Plymouth, MA. Key Responsibilities:

    This role involves providing level 1 remote desktop support, troubleshooting hardware and software issues, and responding to telephone calls, emails, and instant messages. The ideal candidate will have experience working with Windows Technical Service Desk, including knowledge of Windows 10, AD, Avamar, VMWare, Citrix, Exchange, SCCM, SCOM, Ivanti, ServiceNow, and MS Office Suite.

    The successful candidate will be responsible for administering user accounts, provisioning new users, and documenting problems and resolutions using the Incident Management System. They will also respond to problems through discussions with users, provide level 1 remote desktop support, and perform other activities based on SOPs. Additionally, they will work with vendors and support staff to resolve hardware, software, and network problems. Requirements:

    We require the following skills and qualifications:
    • 0-3 years of phone support experience
    • 0-3+ years of Windows Technical Service Desk experience
    • Knowledge of Windows 10, 2019
    • Knowledge of Windows buildout
    • Knowledge of AD, Avamar, VMWare, Citrix, Exchange, SCCM, SCOM, Ivanti, ServiceNow, etc.
    • ITSM ticketing tools such as Ivanti, ServiceNow
    • User password reset/account unlock/creation for Active Directory, Horizon, Business applications
    • Remote desktop connectivity applications, Windows end point support
    • MS Office Suite and application support
    • Web Application, VPN knowledge
    • Administer and provide User account provisioning
    • Highly self-motivated with keen attention to details
    Salary Range:
    $60,000 - $80,000 per year
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Service desk associate