- Design and develop automation systems converting Slack/office-hour requests into structured support tickets
- Build integrations such as Slack → Jira automation, routing, triage workflows, and lifecycle synchronization
- Implement agentic workflows for automated context collection, triage, summarization, and recommendations
- Build scalable APIs and event-driven pipelines
- Ensure production readiness with retries, idempotency, monitoring, and failure handling
- Add observability (logs, metrics, dashboards, alerts) to maintain reliability
- Deliver high-quality, maintainable, and resilient production systems
- Collaborate with cross-functional stakeholders through demos, documentation, and rapid iteration
- 10+ years of overall IT experience
- 8+ years of hands-on software engineering experience building production systems
- 5+ years of coding experience in Java, Python, or Go
- 5+ years building and shipping production-grade automation services
- 5+ years of API development experience (REST/gRPC, authentication/authorization, versioning, documentation)
- 5+ years working with event-driven architectures, retries/idempotency, rate limiting, and robust error handling
- Strong understanding of system architecture, scalability, service boundaries, and data flow design
- Experience or strong practical exposure to agentic workflows using:
- LangGraph
- LangChain
- Orchestration frameworks
- RAG patterns
- Evaluation frameworks and guardrails
- LangGraph
- Experience building integrations such as Slack → Jira automation, lifecycle sync, and context enrichment
- Reduce manual support effort through reliable automation systems
- Improve ticket quality via structured triage and automated context enrichment
- Maintain high automation reliability with strong observability
- Drive adoption of automation workflows across teams
- Continuously improve throughput, accuracy, and end-user satisfaction
- Strong communication and ability to explain complex technical concepts clearly
- Ownership-driven mindset with high accountability
- Ability to collaborate across engineering, operations, and support teams
- Comfortable in fast-paced, iterative environments
- Advanced LangGraph / LangChain implementation patterns
- RAG optimization, evaluation frameworks, guardrails
- Additional integrations (ServiceNow, Zendesk, etc.)
- Cloud-native optimization (metrics pipelines, tracing, event orchestration)
- Advanced Jira workflow customization
-
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Sr Software Engineer - San Jose - San R&D Business Solutions LLC
Description
Job Title: Sr Software Engineer
Location: San Jose, CA
Work Type: Hybrid
Employment Type: Full-Time / Long-Term Contract (C2C)
Visa Requirement: No OPT / CPT
Open to locals of CA only
Role Summary:
We are hiring a Senior Software Engineer to design and build automation systems that scale support operations. The engineer will own end-to-end production systems that convert Slack and office-hours requests into structured, high-quality tickets and accelerate resolution workflows. This is a hands-on engineering role focused on shipping production-ready automation with strong operational reliability.
Key Responsibilities:
Required Skills & Qualifications:
· Bachelor's or Master's degree in Computer Science, Engineering, or related technical discipline.
Expected Outcomes:
Soft Skills:
Post-Hire Training / Growth Areas:
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Software Engineer
Only for registered members San Jose, California, United States
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Software Engineer
Only for registered members USA-California-San Jose
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Software Engineer
Only for registered members San Jose
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Software Engineer
Full time Only for registered members San Jose
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Software Engineer
Only for registered members San Jose
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Software Engineer
Only for registered members San Jose, CA
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Software Engineer
Only for registered members San Jose
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Software Engineer
Full time Only for registered members San Jose
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Software Engineer
Only for registered members San Jose, CA
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Software Engineer
Full time Only for registered members San Jose
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Software Engineer
Only for registered members San Jose, CA
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Software Engineer
Only for registered members San Jose
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Software Engineer
Full time Only for registered members San Jose
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Software Engineer
Only for registered members San Jose, California, United States
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Software Engineer
Full time Only for registered members San Jose
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Software Engineer
Only for registered members San Jose
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Software Engineer
Only for registered members San Jose
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Software Engineer
Only for registered members San Jose
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Software Engineer
Only for registered members San Jose
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Software Engineer
Only for registered members San Jose
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Software Engineer
Full time Only for registered members San Jose