Customer Project Lead - New York, United States - Cube Inc

Description

Role: Customer IT Project Lead

Location: USA (Remote)

Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance.

We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and change for the financial services industry. We deliver our services through a SaaS platform, powered by an innovative combination of AI and proprietary data ontology, to simplify the complex and everchanging world of compliance for our clients.

At CUBE, we are creating the future and are a company rooted in strong values, team spirit and commitment to our customers and wider communities. We serve some of the largest financial institutions globally and are expanding our footprint very fast. As we do so, we are keen for new talent to join us and realize their full potential to grow into leadership positions within the business.

Our Products:

RegPlatform is a technology platform that streamlines regulatory change management. It provides firms with a one-stop, continuously maintained inventory of global regulations, with effortless horizon scanning, integration capabilities and workflow management. RegPlatform combines industry leading AI technology with expert validated insights to simplify the complexities of multi-jurisdictional regulatory content.

RegBrain allows customers to apply CUBE's AI models directly to their own content, enabling faster release and feedback cycles. Our flagship AI services will be included, spanning structural detection, classification, entity extraction, summarisation, and recommendations. Available to customers and partners as APIs and via a UI.

Responsibilities:

• Leadership and ownership of CUBE's end-to-end implementation projects from initial customer engagement, statements of work, project tracking and exceptional delivery
• Ensure unrivalled customer service and retention, by exceeding expectation and proactively managing any issues arising during the relationship
• Once customers are in BAU, drive service utilization ratio through continuous improvement
• Work closely with internal functions to ensure legal, financial and technical requirements are fully satisfied and approved for each customer engagement
• Maintain existing and develop new relationships with partners and subcontractors as necessary to ensure customers receive a high quality, aligned service proposition

What we're looking for:

• Project management and delivery of change and technology transformation within the financial sector; in particular, regulatory-driven initiatives
• Exposure to Risk and Compliance based implementation projects
• Strong understanding of large-scale programme delivery (Agile, DevOps, waterfall) - SCRUM qualifications would be beneficial
• Experience of using agile delivery tools such as JIRA, etc
• Understanding of digital transformation and capable of conveying key concepts and principles to your team and clients at multiple levels of seniority
• Ability to facilitate workshops and eliciting business requirements with minimal supervision
• Understanding of how to operationalise new operating models, technology and processes for the financial services sector
• Prior experience working in consulting firms and /or technology vendors within financial services would be a distinct advantage
• Understanding of financial services regulations (e.g. MIFID II and FRTB. SFTR, EMIR, Dodd Frank, CSDR, etc) would be desirable
• Organised and passionate about building and delivering customer-centric propositions
• Ability to manage multiple stakeholder communities with varying levels of experience
• Ability to lead teams and take full accountability for delivery
• Ability to demonstrate strong collaboration across a wide spectrum of colleagues, including internationally. A proven track record of working with offshore teams would be a major benefit.
• High level of drive, commitment to achieving solutions and ability to work under pressure
• Intellectual strength / flexibility to rapidly understand complex problems, apply critical thinking, and rationalise these into workable solutions which can then be delivered
• A demonstrable commitment to diversity and inclusiveness

Why Us?

Globally, we are one of a kind

CUBE are a well-established player within Regtech (we were around before Regtech was even a thing), and ourcategory-defining productis used by leading financial institutions around the world (including Revolut, Citi, and HSBC). We cover more than 5,000 issuing bodies in 712 jurisdictions across 180 countries. Substantially more than our closest competitors.

Freedom,flexibility & progression.

We are the market leader within Regtech, and yet we are constantly evolving and you will have a significant influence overhow we develop moving forwards. We will help you realise your full potential and grow into leadership positions across CUBE.

Internationally collaborative culture

With more than 400 CUBERs across 11 locations in Europe, the Americas and APAC, we are united by our strong team-oriented culture. You will have the opportunity to work with likeminded colleagues from all over the world, gaining exposure to different cultures and business practices.

Innovative & meaningful work

We are always exploring new technologies and innovations that can help clients solve complex problems. If you're someone seeking the opportunity to work with cutting edge technology and work on challenging projects that have a real impact then we want to hear from you

Work life balance

We're a remote first business, you'll be able todesign your home officeandchoose your own work equipment.Unable to work from home one week, or desperate for in-person interaction with colleagues?No problem-book a room in a coworking space or join one of our department monthly team meets (they're happening all the time).

Team Regulatory Services Locations New York, Toronto, Boston, Atlanta Remote status Fully Remote