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    Patient Services Liaison - Tarentum, United States - BLACKBURN'S PHYSICIANS PHARMACY

    BLACKBURN'S PHYSICIANS PHARMACY
    BLACKBURN'S PHYSICIANS PHARMACY Tarentum, United States

    4 weeks ago

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    Description

    Job Details

    Job Location
    Blackburn's Corporate - Tarentum, PA


    At Blackburns, we are always looking to strengthen our organization by adding the best available talent to our staff and retaining our valuable employees.

    Were seeking a Customer Service Representative in our Corporate Office to service our customers needs.

    Under general supervision, the CSR is responsible for the timely processing of all patient accounts, coordination of scheduling of services, maintenance of patient files, and the production of all delivery paperwork.

    The Customer Service Representative will interact with the companys customers by addressing inquiries and resolving concerns. The ideal candidate loves talking to people and proactively solving issues


    OVERALL RESPONSIBILITIES:

    Process all incoming phone and fax orders according to departmental policy and guidelines

    Answer calls expediently and provide the highest level of service to customers and referral sources.

    Obtain demographics and enter Customer completely (includes insurance, doctor information, DX, etc.)

    Document infectious disease according to policy

    Enter information in the computer system as required in appropriate note fields

    Complete intake forms as required or needed


    Complete patient setup:
    Intake, Insurance Verifications, Auths/Referrals, Doctor notes/Medical records, Customer service letter/Delivery packet, Plan of care.

    Obtain medical documentation such as prescriptions, authorizations, or SOP as required


    Provide correct Codes to Doctors' offices and referral sources as requested and obtain medical necessity for special needs products and forward LMN along with product literature to PCP or insurance company.

    Type/fax price quotes and product literature as requested to insurance carriers

    Verify customer has never had previous equipment

    Request equipment i.e., wheelchair requests and/or spec sheets

    Troubleshooting - exchanging equipment when necessary

    Order Enter - check inventory, confirm serial numbers

    Confirm/Bill orders as required (log CMNs, PARS to confirm/bill)

    Process Commercial and Institutional accounts per individual agreements

    Obtain accurate discharge dates prior to processing

    Verify return work order has all required information & signatures and confirm Serial Numbers written by driver

    Work monthly Open Order Report

    Maintain library of all insurance guidelines/contracts and products

    Educate referral sources by phone/fax/e-mail

    Research questions and products/supplies as necessary

    Assist with in-services as requested

    Assist with staff training & assist co-workers as needed

    Provide customer or referral sources option as needed

    Customer surveys as requested

    Enter all Customer concerns into computer

    Miscellaneous as requested by management

    Communicate with customers via phone, email and chat

    Data entry in various platforms





    MINIMUM QUALIFICATIONS:
    High school or equivalent education required. College credits, certificate or degree desired. Must be detail oriented; possess excellent communication, human relation and organizational skills. Knowledge of medical terminology, physiology, and anatomy a plus.

    At least - 3 years' of relevant work experience

    Excellent phone etiquette and excellent verbal, written, and interpersonal skills

    Ability to multi-task, organize, and prioritize work

    Excellent data entry


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