Project Manager - Park Ridge, United States - PCMI Corporation

Description

Job DescriptionJob Description
Who We Are

PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration.

We are a SaaS company that operates in a fast paced, entrepreneurial environment.

Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.

What You'll Do

The Project Manager role plays one of the most important parts in PCMI's customer experience lifecycle, getting our new customers - who have invested their time, resources, and trust in us - fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience.

You'll report to our Manager, Project Management & PMO, and work closely with Client Support, Business Analyst, Conversion Engineers, Product Owners and Development.

In this role, you will:
Deliver our software solutions in time and on budget, being on top of project status and always being proactive in driving issue resolution forward
Demonstrate multi-disciplinary team leadership by effectively utilizing internal and external resources
Build Trusted Advisor relationships with clients while performing project management best practices throughout the course of all project phases
Communicate and gather requirements from key stakeholders to formulate a business vision and determine the scope of the project
Ensure completion of deliverables, managing schedules, customer expectations, meeting milestones, and ensuring customer and project success
Strong focus on maintaining client satisfaction, enhancing the PCRS package, and communicating successfully to the development team
Create implementation plans and manage changes to project scopes, schedules, and costs using appropriate verification processes
Proactively monitor clients' transactions and processes, perform analysis, and provide recommendations to necessary parties to ensure customer satisfaction with PCMI products and services
Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person
Proactive follow-up (daily/weekly) with customers on project status to drive on-time delivery
Perform ongoing review of project status to identify any project risks along with risk mitigation plan
Report weekly to management on accomplishments, activities, and progress against goals and objectives; engage management appropriately and in a timely manner in problem determination, remediation, and resolution
Represent the company at industry conferences and events as needed

What You'll Need to Join Our Team
Experience
3-5+ years of experience as a customer facing Project Manager implementing SaaS solutions
Implementation experience with 6-12 month timelines including data conversions and process improvement
Experienced in resource scheduling, utilization targets, owning a budget, and have worked extensively in Professional Services
Passionate about customer success, building relationships, and learning
Bachelor's Degree in Computer Science, Business, Engineering, Information Technology, or related field
PMP Certified preferred
Complete knowledge and understanding of the software development lifecycle (SDLC)
Expertise in creating technical documentation, functional design documents, and workflow processes
Competent with application software implementation and testing practices
Ability to problem-solve and proactively resolve issues
Available for flexible national and international travel to client sites
Skills
Excellent written and verbal communication skills, and presentation skills
Strong problem solving, client management, and multitasking skills
Strong strategic, analytical, and conceptual capabilities
Independent and proactive problem-solving mindset

Why Work For Us
Competitive Compensation
Health, Dental & Vision Insurance
Short & Long Term Disability Insurance
Flexible Spending Account (FSA)
Voluntary Life Insurance
401k with Company Match
Paid Time Off
10 Paid Holidays
Paid Parental Leave
Commuter Benefits
Annual Bonus Program
Professional Development Opportunities & Certification Bonuses
Employee Events
Office in Park Ridge, IL - Convenient location to Blue Line

#J-18808-Ljbffr