Application Support - Cincinnati - Dinsmore Inc

    Dinsmore Inc
    Dinsmore Inc Cincinnati

    1 day ago

    Description

    Dinsmore is seeking an Application Support Analyst. This individual will provide technical support for the firm's desktop, server applications, related technology. Responsibilities include maintaining, analyzing, troubleshooting and repairing software-related issues. The role reports to the IT Manager.

    • Become subject matter expert on core applications as well as trend and recommend associated upgrade paths. Current applications include Microsoft Office, iManage, LegalBar and Docket Enterprise.
    • Identify skill gaps of practice areas or specific users by analyzing workflows and user requests in order to identify how technology can deliver more efficient solutions.

    The ideal candidate will have a minimum of 5 years of related duties and responsibilities; prior law firm background preferred.
    Key skills required are expertise level support of Microsoft products within our environment including application integration within the Microsoft environment;
    proactive monitoring ticketing logs from the Help Desk;
    collaborative team work,
    excellent oral/written communication;
    desire to learn new technologies;
    ability to communicate/comprehensive documentation technical issues professional non-technical audience


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