Client Support Analyst - Phoenix, AZ

Only for registered members Phoenix, AZ, United States

1 week ago

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+ Serve as technical point-of-contact between Synchrony technology organizations and clients' and technology partners'Job summary
The Client Support Analyst will serve as a technical point-of-contact between Synchrony technology organizations and clients' and technology partners' technical team to provide support for the Health & Wellness platform.

+ Collaborate with SYF engineering and support teams on client requirements for SLA reporting to ensure adherence to contractual obligations
+ Communicate SLA dashboards to clients, including applicable internal client relationship management team, as outlined within the client contracts
+ Utilize in-place tracking tools such as ServiceNow to formally document technical support incidents received from internal and/or external stakeholders
+ Partner with Sales and various technology teams to assess incidents, identify root cause Responsibilities
  • Collaborate with SYF engineering

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