- Responsible for department's daily work and creating and/or executing strategic priorities and department operational plans.
- Supervise and provide coaching and development for employees to ensure employees are engaged and effectively meet expectations of their jobs.
- Budget, monitor and approve operational expenses including training, workforce, and other department expenses.
- Create and maintain collaborative internal and external relationships through internal peer groups / focus groups as well as various industry and/or community organizations both regionally and nationally.
- Monitor current trends and insights brought forward by various surveys or other voice of the employee and member methods.
- Exhibit overall Dupaco Leadership skills such as initiative, change management, and project management.
- Keep abreast of general economic conditions and industry trends and is well-informed about competitive rates, terms, products, and services.
- Research and monitor new loan products and move forward innovative programs to stay competitive within credit unions markets.
- Recommend strategies for new market initiatives, monitor, and grow market share penetration.
- Collaborate with auditors (Internal Audit, Audit Committee, State and Federal examiners, and others third party) and ensure any issues identified are addressed in an adequate and timely manner.
- Responsible for the oversight of vendor partner relationships that provide services that support a high level of member service and ability to meet regulatory requirements as well as Vendor Due Diligence.
- Handle escalated member situations and review member complaints regarding problems with loan application or quality of service.
- Participate in developing and making recommendations for improving effectiveness of policies and procedures for mortgage lending, processing, underwriting, closing, post-closing and servicing operations, as needed.
- Oversight of the sale of mortgage loans to investor organizations that are serviced according to credit union standards and regular reports are prepared for investor organizations which summarize the status of their account(s).
- Participate in the development of training courses for employees on product knowledge and basic methods of referring.
- Bachelor's degree in business related field or equivalent experience.
- 7+ years Mortgage Lending experience, preferred.
- 5+ years of supervisory experience preferred.
- Demonstrate complex problem solving and strong decision-making skills.
- Interpersonal skills necessary to gather data from several sources and to represent positively the credit union during such contacts.
- Proficiency in computers; ability to learn in-house application software knowledge and the ability to manage various programs and systems.
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VP, Mortgage Lending - Dubuque, United States - Dupaco Community Credit Union
Description
We are seeking a dynamic Vice President, Mortgage Lending, to join our Dupaco Mortgage team As the Vice President, Mortgage Lending, the primary objectives will be to execute strategic sales activities, expand market share, and drive loan production. You will play a pivotal role in leading and overseeing all aspects of our mortgage lending originations and operations. You will be responsible for developing and executing strategic initiatives to drive loan growth, profitability, and exceptional member service within the mortgage lending department. This includes leadership oversight of Mortgage Lending, Mortgage Processing, Mortgage Underwriting, Mortgage Closing, Mortgage Post Closing, and Mortgage Servicing.
#DupacoDifference.
What You'll Do:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
