Reservations Sales Agent - Los Angeles, United States - Kintetsu Enterprises - Miyako Hotel

Description

Job Description

Job description

MIYAKO HOTEL LOS ANGELES

JOB POSITION: Reservation and Sales Agent (Non-Exempt)

JOB TYPE: PT/Full Time

SUMMARY

The Reservation/Sales Agent assists the reservation and sales departments to achieve annual budget per business plan by processing daily work, data computation, and completing assigned projects. To apply for this role means acknowledgement that the knowledge, skills, and/or ability required for this role are met satisfactorily. Reasonable accommodation may be made for individuals with disabilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

• Managing schedules and distribution of sales documentation
• Processing and distributing documentation between clients and internal departments
• Setting up and breaking down banquet events and meetings
• Communicating with clients via in-person, email, or telephone
• Networking and coordinating with various vendors and business partners
• Collecting necessary charges from pre-payment clients
• Staying familiar with all the room rates, special offers, and promotions
• Processing all reservations (Group, FIT, Corporate, Individual, etc.) made by various sources
• Checking that all reservations are made within the guidelines of daily status
• Being up to date with various information, including but not limited to: local services, facilities, conventions, events, and road closures
• Ensuring the Hotel is able to offer proper accommodations for clients with special needs and disabilities
• Maximizing sales opportunities to increase total revenue
• Identifying opportunities for value added service that is consistent with the image of the Hotel
• Ensuring client's needs are met up to the best of the Hotel's capability
• Assisting with the overall preparation of marketing plan, budget, and projects
• Complying with legislated health and safety requirements within workplace

QUALIFICATION

US Work Authorization (Required)

EDUCATION AND/OR EXPERIENCE

Required to have one of the listed or an equivalent combination.

• High school diploma or General Education Degree (GED)
• 1-3 months of related experience and/or training

LANGUAGE SKILLS

Reading and writing in English proficiently is required; additional languages preferred but not required.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak in front of groups of clients or other employees

MATHEMATICAL SKILLS

• Ability to compute basic calculations (ex: discounts, interest, commissions, proportions, percentages, area, circumference, volume, etc.) and apply basic concepts of algebra and geometry

REASONING ABILITY

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

WORK ENVIRONMENT

• Work location is on-site; possible site visits to different vendors and clients
• Occasionally exposed to risk of radiation due to working with the computer
• Moderate noise in the work environment

PHYSICAL DEMANDS

• Frequently required to walk
• Use hands to finger, handle, or feel
• Occasionally required to stand, sit, and reach with hands and arms
• Occasionally required to lift and/or move up to 25 pounds

EQUIPMENT

• Telephone & Facsimile Microsoft Office (Word, Excel, etc.)
• Computer & Email Calculator * PMS System Safety equipment (ex: flashlight, fire
• Printer, Copier, & Scanner extinguisher, etc.)SCHEDULE
• Monday through Friday during normal work hours with holidays off
• Some weekend exceptions depending on client needs