Guest Experience Manager - Sheridan
1 day ago
Job description
Splash Into Your Next RoleSKYLAKE Adventures is a year-round destination in Sheridan, Indiana, offering a self-paced experience where guests design their own adventure.
From relaxing by the crystal-clear lagoon with toes in the sand to spending the day conquering thrilling water and land attractions, every visit unfolds within a stunning natural setting.
We're looking for passionate, reliable team members who thrive in a collaborative environment and take pride in delivering safe, exceptional operations and unforgettable guest experiences.
The Guest Experience Manager reports to the Senior Operations Manager and is responsible for leading all guest-facing services and experiences throughout SKYLAKE Adventures.
This role ensures exceptional service delivery across admissions, guest services, front-line experience teams, and service recovery, while building a culture that puts guests first at every touchpoint.
What You'll Be DoingLead and oversee all guest-facing operations, including admissions, guest services, and front-line experience teams.
Set and maintain service standards that deliver welcoming, personalized, and memorable guest experiences.
Act as the primary owner of guest feedback, service recovery, and issue resolution.
Train, coach, and develop Guest Experience supervisors and team members.
Ensure all guest-facing staff are knowledgeable about park offerings, policies, and safety expectations.
Partner with Operations, Retail, and Attractions teams to ensure a seamless end-to-end guest journey.
Monitor guest satisfaction metrics, reviews, and feedback to drive continuous improvement.
Support special events, peak attendance days, and seasonal operations.
Maintain a visible, on-the-floor leadership presence during operating hours.
What Makes You a Fit
Proven ability to lead and motivate front-line, guest-facing teams.
Enjoy working in a fun and high energy environment
Strong communication, conflict resolution, and service recovery skills.
Passion for creating positive, memorable guest experiences.
Ability to work flexible schedules, including weekends, holidays, and peak seasons.
3–5 years of leadership experience in guest services, hospitality, resorts, theme parks, or attraction-based environments.
Why You'll Love Working Here
Lead at a one-of-a-kind, year-round adventure destination where innovation and fun go hand in hand
Shape the guest experience and team culture from the ground up
Competitive salary with a comprehensive benefits package
Medical, dental, and vision insurance options to support your well-being
Retirement savings plan to help you plan for the future
Paid vacation and company-recognized holidays to rest, recharge, and enjoy life outside the park
Opportunities for professional growth as SKYLAKE expands
An energetic, outdoor work environment that never feels like a desk-only job
The chance to make a real impact—on guests, teams, and the future of SKYLAKE
This position is classified as exempt in accordance with applicable wage and hour laws. Employment with SKYLAKE Adventures is at-will. SKYLAKE Adventures is an Equal Opportunity Employer committed to fostering an inclusive and respectful workplace. This role may require working outdoors in a water-based environment and remaining active for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. Employment may be contingent upon background checks and verification of work authorization.
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