- Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
- Save all files to a computer backup to make sure files are not lost in case the system crashes
- Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment
- Implement new technology, such as desktops and computer hardware, operating systems, software programs, and applications
- Make sure new employees have their user accounts, company email, and appropriate security access so they can complete assigned tasks
- Conduct analysis and troubleshooting via email, remote control, and telephone for customer account[s] in a timely fashion.
- Determine the best solution based on the details and issues provided by customer[s].
- Direct unresolved issues to the next level of support personnel.
- Examine existing policies and procedures. Draft, edit, and/or propose new policies and procedures.
- Follow-up and update customer[s] information and status.
- Identify and suggest possible improvements in procedures.
- Maintain a positive phone demeanor and ensure customer[s] satisfaction.
- Monitor and troubleshoot backup or other regularly scheduled customer[s] work.
- Pass on any feedback or suggestion[s] by customer[s] to the appropriate internal team.
- Perform remote maintenance as needed.
- Perform remote troubleshooting through diagnostic technique[s] and pertinent question[s].
- Provide accurate information on IT product[s] or service[s].
- Record event[s] and problem[s] and their resolution in logs.
- Remove and/or Set up user account[s] on system[s], implementing automated method[s] when possible.
- Respond to hardware and software support issue[s] from the employee[s].
- Serve as the first point of contact for customer[s] seeking technical assistance over email or phone.
- Support and troubleshoot day-to-day technology issue[s] for employee[s], including but not limited to cloud application[s], desktop application[s], and the setup and maintenance of computer hardware and/or software.
- Track and update IT inventory.
- Understand and solve customer[s] technical problem[s] in-person or over the phone as needs warrant.
- Walk the customer[s] through the problem-solving process.
- Work within a ticketing system to track and escalate customer[s] problem[s].
- Work with technology team[s] to identify risk[s] and address the identified issue[s] from the risk[s].
- Work with vendor[s] to help resolve technical issue[s]
- Skilled in communication, time management, and organization
- Great customer service skills and passionate about helping our business succeed
- 2+ years experience in a professional IT setting
- High school diploma required, associate's degree in computer science or information technology preferred
- Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations Compensation: $37,400 - $53,500 yearly
- Conduct analysis and troubleshooting via email, remote control, and telephone for customer account[s] in a timely fashion.
- Determine the best solution based on the details and issues provided by customer[s].
- Direct unresolved issues to the next level of support personnel.
- Examine existing policies and procedures. Draft, edit, and/or propose new policies and procedures.
- Follow-up and update customer[s] information and status.
- Identify and suggest possible improvements in procedures.
- Maintain a positive phone demeanor and ensure customer[s] satisfaction.
- Monitor and troubleshoot backup or other regularly scheduled customer[s] work.
- Pass on any feedback or suggestion[s] by customer[s] to the appropriate internal team.
- Perform remote maintenance as needed.
- Perform remote troubleshooting through diagnostic technique[s] and pertinent question[s].
- Provide accurate information on IT product[s] or service[s].
- Record event[s] and problem[s] and their resolution in logs.
- Remove and/or Set up user account[s] on system[s], implementing automated method[s] when possible.
- Respond to hardware and software support issue[s] from the employee[s].
- Serve as the first point of contact for customer[s] seeking technical assistance over email or phone.
- Support and troubleshoot day-to-day technology issue[s] for employee[s], including but not limited to cloud application[s], desktop application[s], and the setup and maintenance of computer hardware and/or software.
- Track and update IT inventory.
- Understand and solve customer[s] technical problem[s] in-person or over the phone as needs warrant.
- Walk the customer[s] through the problem-solving process.
- Work within a ticketing system to track and escalate customer[s] problem[s].
- Work with technology team[s] to identify risk[s] and address the identified issue[s] from the risk[s].
- Work with vendor[s] to help resolve technical issue[s]
-
It Support Technician
2 weeks ago
Jamtek Electrical, LLC Macon, United StatesJob Description · Job DescriptionOur team is in need of an experienced IT support specialist. You'll play a critical role in our team by ensuring our technical operations run smoothly. Applicants should be able to maintain high levels of productivity while never compromising on q ...
-
Technology Support Technician II
3 weeks ago
Fort Valley State University Fort Valley, United StatesJOB SUMMARY: · This position provides escalated technical support (tier II), maintenance, installation, and troubleshooting of computer hardware and software for the entire university. · MAJOR DUTIES: · Maintains and troubleshoots issues with printers and copiers. · Maintains, tr ...
-
Travel Rad Tech
3 days ago
Bluepipes Macon, United States FreelanceTotalMed Staffing is seeking an experienced Rad Tech for an exciting Travel Allied job in Macon, GA. Shift: 5x8 hr days Start Date: 06/10/2024 Duration: 13 weeks Pay: $2006 / Week Technician - Radiology Technologist | T - RT | Macon, Georgia | $ Weekly · Job Description · TotalM ...
-
Quality Tech
3 days ago
Johns Manville Macon, United States Full timeDescription · We are currently seeking qualified applicants for an entry level Quality Technician to be located in our Macon, Georgia plant. · The Quality Technician will have the responsibilities of performing lab functions in the Macon, GA plant, to include running quality ass ...
-
Regional Elections Equipment Rollout Base Leader
3 weeks ago
GeorgiaGov Macon, United StatesJOB SUMMARY : Under the general supervision of the Elections Equipment Rollout Project Leader, the Regional Elections Equipment Rollout Base Leader leads a team of 2-3 Elections Equipment Rollout Technicians in transporting, quality assurance testing, implementing, and inventory ...
-
Systems Administrator
2 weeks ago
Blue Bird Corporation Macon, United States Full timeBlue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the mo ...
-
Ultrasound Technician
2 weeks ago
N2S Healthcare Staffing Solutions LLC Macon, United StatesTitle: Ultrasound Technician · Duration:13 Weeks (Temp to Perm) · Location: Macon, GA 31201 · Shift: Weekend / Night / Fri-Sun 7p-7a · Duties: · Prioritizes and coordinates ultrasound exams with nursing units, radiologists, and referring physicians. · Performs ultrasound exams ...
-
Heating Air Conditioning Technician
1 day ago
Comfort Systems USA Southeast Macon, United StatesAs an HVAC Service Technician (Man in Attendance), you will perform service and maintenance tasks on commercial HVAC equipment. · Man In Attendance - would be on a particular site for usually 40 hours per week/52 weeks per year. · Job Duties · Perform assigned HVAC maintenance a ...
-
Health Service Technician
1 day ago
River Edge Behavioral Health Macon, United States Full timeHealth Service Technician (HST) About River Edge Behavioral Health:River Edge Behavioral Health is recognized for its state-of-the-art treatment and support services for more than 13,000 children, youth, families, and adults annually who experience mental illness, addiction, co-o ...
-
GeorgiaGov Macon, United StatesJOB SUMMARY : Under the direct supervision of the Elections Equipment Rollout Base Leader and general supervision of the Elections Equipment Rollout Project Leader, the Regional Elections Equipment Rollout Technician works as part of a team to transport, quality assurance test, ...
-
Patient Care Technician, FT Nights Med Surg
2 weeks ago
Piedmont Macon, United States Full timeDescription: · Experience the advantages of real career change · Join Piedmont to move your career in the right direction. Stay for the diverse teams youll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. Yo ...
-
Dealer CSR Service Parts
6 days ago
Blue Bird Corporation Macon, United States Full timeBlue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the mo ...
-
GeorgiaGov Macon, United StatesJOB SUMMARY : Under the direct supervision of the Elections Equipment Rollout Base Leader and general supervision of the Elections Equipment Rollout Project Leader, the Regional Elections Equipment Rollout Technician works as part of a team to transport, quality assurance test, ...
-
Facilities Technician
5 days ago
Brookfield Properties Macon, United States Full timeJob Description · Position Summary · The Facilities Technician is responsible for assisting the Associate Operations Manager or Manager on Duty with the implementation of safety plans, operating standards and guidelines, troubleshooting, repairs, and performing preventative maint ...
-
Marine Service Tech-full time
2 weeks ago
Cabela's Macon, United States Full time**_POSITION SUMMARY:_** · The Certified Marine Service Technician performs all service and warranty repairs on boats, motors, trailers or ATVs in a timely and efficient manner according to manufacturer specifications. · **_ESSENTIAL FUNCTIONS:_** · + Supports a strong commitme ...
-
Maintenance Technician
5 days ago
MFA Oil Company Macon, United States Full timeOverview · The Maintenance Technician will perform maintenance and construction work relating to propane, refined fuel, and lubricant systems at company locations as directed. This technician will assist in attaining assigned goals for safety, installations, and training. Assuri ...
-
Health Service Technician
2 weeks ago
River Edge Behavioral Health Macon, United States Full timeHealth Service Technician – Billingslea Residential Treatment · About River Edge Behavioral Health:River Edge fosters an inclusive atmosphere for all employees that values their unique abilities, perspectives, and experiences. We believe that our differences allow us to be a bett ...
-
Technology Support Technician
2 weeks ago
Houston County Schools Perry, United StatesHouston County Board of Education · Job Description · Classified Positions · Job Title Technology Support Technician Job Code _445____ · Department/Location District and School FLSA Status _Non Exempt_ · School Effectiveness · Reports To Director of District and Date January ...
-
Hydroblast Tech II
3 weeks ago
Clean Harbors Macon, United States Full timeThompson Industrial, A Clean Harbors Company, is looking for Hydroblast Technicians located in Macon GA to work at various customer locations, and to join their safety conscious team This team member is responsible for the successful execution of setting up and assisting with wat ...
-
Ultrasound Technician
2 weeks ago
Favorite Healthcare Staffing Macon, United StatesJob Description · Job DescriptionAt Favorite Healthcare Staffing, we aspire to learn what thrills you about being a healthcare professional. Our exceptional recruiters thrive on the challenge of discovering the perfect position for you. From day one, your dedicated recruiter has ...
It Support Technician - Macon, United States - Jamtek Electrical, LLC
Description
Our team is in need of an experienced IT support specialist. You'll play a critical role in our team by ensuring our technical operations run smoothly. Applicants should be able to maintain high levels of productivity while never compromising on quality support.If you thrive in a fast-paced work environment and love helping people, this could be a great fit for you.
Apply today Responsibilities:
Qualifications: