IT Application Development Engineer, MSP-CX - Bellevue, United States - Amazon

Description

Mechatronics & Sustainable Packaging (MSP) is seeking an experienced and self-driven IT Application Development Engineer for the Customer Experience (CX) Deployment & Ramp (DR) Apps, Data, & Productivity Tools team. In this role, you will work with a team of engineers and program/product managers to design, develop, test, and deploy a critical set of mobile/web solutions/tools using cloud-based platforms. You will make analytical, data-driven decisions, apply your strong technical ability to audit and design systems, manage engineering projects and evangelize your team's products and ideas. You will manage and execute against project plans and delivery commitments. You will participate in day-to-day activities of the engineering team within an Agile/Scrum environment. You will report on the status of work, quality, and operations, and system performance to management.

The MSP organization is responsible for providing software and data solutions for internal Amazon teams working on delivering cutting-edge automation technology to increase the capacity of the Amazon Fulfillment network. These teams include planning, program management, and field teams such as Deployment Engineering and Machine Safety. Partnering with other Application Development engineers, Data Engineers, and Product & Program Managers, you will support existing mobile/web front-end tools/applications and help build new ones to be used by various teams across the globe. You must have the ability to communicate effectively across multiple technical and non-technical teams, as well as across other geographies. Successful members of this team collaborate effectively to solve problems, implement new solutions, and deliver successfully against high operational standards.

The successful candidate will also have strong data mining and modeling skills and is comfortable facilitating ideation and working from concept through to execution. This role will build mobile/web tools and support structures needed to analyze data. You will be proficient with the use of cloud-based platforms to develop mobile/web tools with focus on automation and optimization to meet business needs. You will work closely with Data Engineers and TPMs on many non-standard and unique business problems and use creative problem-solving to deliver actionable output.

A qualified candidate must have demonstrated the ability to organize and mentor other engineers, handle large-scale data modeling projects, identify requirements and tools, build apps/tools/automations that are explainable and scalable. In addition to the technical skills, possess strong written and verbal communication skills, strong focus on internal customers and professional demeanor and high intellectual curiosity with ability to learn new concepts/frameworks and technology rapidly as changes arise.

Come help us make history

Key job responsibilities

Participate in the design, implementation and support of mobile/web tools with large datasets and computing power, while working amongst the team to delegate work if/as needed

Interface with other technology teams to extract, transform, and present data from a wide variety of data sources using SQL and AWS big data technologies

Willing to deep dive technical solutions that encompass mechatronics-based problems encountered in the field and develop methods to track and/or document them in a quantifiable way

Be enthusiastic about building deep domain knowledge about Amazons business and the fulfillment quality space.

Must possess strong verbal and written communication skills, be self-driven, and deliver high quality results in a fast-paced environment.

Enjoy working closely with your peers in a group of very driven and talented engineers.

Help continually analyze processes, automate or simplify self-service support for customers

Explore, learn and influence the use of latest AWS technologies to provide new capabilities and increase efficiency

Travel up to 20% to visit sites throughout North America & Europe, which can vary over the year. No weekend travel is expected or required.

A day in the life

A typical day for this role includes participating in a daily standup meeting with the team, in order to report on the progress being made on the current sprint cycle as well as to identify any blockers that the team can help remove. A queue of tickets from the users of the apps and tools will be scoped out each sprint and each quarter, in order to best allocate the available working hours amongst the team. You will also join in on other weekly meetings with the team leadership, and occasionally meet with users to discuss their requests in detail. When not in a meeting (the amount of which will be kept to a minimum whenever possible), you will be working on new feature requests or other tickets as mentioned above. Travel would include site visits to learn more about the products that our tools support, as well as any team-building events that occur throughout the year. Any emergent requests or outages will need to be resolved quickly, but otherwise there is no expectation to be on-call in this role.

About the team

The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team works backwards from Internal Customer insights to Validate, Deploy and Support MSP solutions in Brownfield and Greenfield Sites globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal Customers (RME, Ops, ACES, PE, GES, etc.), enabling vertical integration and life-cycle management of MSP solutions across 3 pillars: (I) Quality Assurance (MSP CX-QA), (II) Deployment & Ramp-up (MSP CX-DR), and (III) Support (MSP CX-S).

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA | Herndon, VA, USA | North Reading, MA, USA

Basic Qualifications

Bachelors or Masters degree in Computer Science, Information Technology (or similar), with at least 3+ years of app development/data engineering experience, or in a similar role

Experience with MySQL and with developing apps using cloud-based, low-code/no-code platforms is a must

Demonstrated strength in data modeling, ETL development, and data warehousing

Experience with working and delivering end-to-end projects independently

Knowledge of distributed systems as it pertains to data storage and computing

Ability to meet tight deadlines and prioritize workloads in a fast-paced environment

Strong business communication skills

Preferred Qualifications

5+ years of experience as an Application Development Engineer developing mobile and web-based solutions in a company with large, complex data sources and integrations

Experience building/operating highly available, distributed systems of data extraction, ingestion, and processing of large data sets

Experience with automations using various AWS technologies

Proven success in communicating with users, other technical teams, and senior management to collect requirements, describe data modeling decisions and data engineering strategy

Mindset and problem-solving skills to work towards continuous improvement, and have an edge to continuously research and learn about the latest technologies in the market

Able to work within a diverse team of varying skillsets

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,700/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.