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- Monday- Friday Full Time Work
- Incredible Growth Opportunities
- Comprehensive training, mentoring, and leadership development
- Fast-paced, team-oriented environment
- Full Benefits: Health/Dental/Vision/Life/AFLAC Insurance
- 401(k) Retirement Plan
- Paid Vacation
- Full Time, Hourly Rate
- Starting pay up to $45k - $55k annually based on hourly rate + commission
- Location: Lubbock, TX
- Manage large amounts of incoming phone calls, text messages, and online form submissions
- Greet lobby guests, visitors, and customers
- Understanding customers' needs and identifying sales opportunities
- Provide accurate, valid, and complete information by using the right methods/tools
- Explaining features of products and services
- Stay informed about competing products and services
- Upsell products and services
- Schedule appointments and estimates over the phone, email, or text
- Follow up and close open estimates
- Confirm scheduled appointments for the following day with customers
- Meet and exceed personal/team sales targets and call handling quotas
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts using scheduling software
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Assist supporting departments with other office duties
- Other duties as assigned by Customer Experience Director
- High School diploma (or G.E.D.)
- 2+ years of customer service experience preferred but not required
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Fits within the company culture and works with a disciplined mindset
- Holds themselves accountable and has exceptional character
- Ability to remain goal-focused in stressful situations
- Ability to maintain an upbeat attitude at all times
- Must be results-driven and team-oriented
Customer Experience Representative - Lubbock, United States - Carpet Tech
Description
Job DetailsLevel
Experienced
Job Location
Lubbock - Lubbock, TX
Position Type
Full Time
Education Level
High School
Travel Percentage
None
Job Shift
Day
Job Category
Customer Service
Description
Are you patient, passionately communicative, and genuinely excited to help customers? Carpet Tech, a local floor cleaning and restoration company, is looking for Customer Experience Representatives who put themselves in their customers shoes and listen well and promptly assist with any customer request or concern.
Carpet Tech has successfully grown over the decade by serving our customers well. Our Customer Experience Representatives demonstrate our excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction for the company.
Carpet Tech Offers:
Job Description
Responsibilities: