- Identify and provide complete parts solutions for internal customers
- Places machine down and stock ordered parts in a timely manner
- May assist technicians with parts look-up needs while following the parts pick ticket processes
- Performs perpetual inventory via barcode system
- Verifies receiving and receipting-in of parts shipments
- May order miscellaneous vendor supplies such as Imperial as needed
- Monitors shortages, damages, and expedites processing through dealer business systems
- May assist on pallet, shipping stand returns, and envirocrates
- Keeps Parts Department clean and orderly
- Supplies Service Technicians with parts as required in a timely manner
- Promotes and sells products and/or services to meet customer needs
- Assists in answering phones for all of TNE as needed
- Ability to work with Parts Van and Pilot Car drivers as needed for transporting parts efficiently to all TNE locations
- Schedule all parts van maintenance/cleaning as needed
- May help with scheduling pilot car maintenance/cleaning as needed
- May compile and submit Aftermarket redemption processes for parts and service credits
- Perform all other duties as assigned by management in a safe, professional and efficient manner
- Maintain a positive and professional working relationship with peers, management, and support resources
- Conduct self in the presence of customers and community to present a professional image of True North Equipment
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook
- Seek and participate in company/location driven training and development, communication efforts, including open book meetings, huddles, department meetings and other related efforts
- May help with parts sales coverage, parts on call coverage, or parts projects at TNE retail store locations as needed
- May help with IS inventory as needed
- Must be able to work 8:00am-5:00pm Monday through Friday, with the ability to flex to 7:30-5:30 as needed depending on workload, occasional Saturday and on call hours based on seasonal demand
- Must be able to maintain reliable attendance
- Candidates must have valid work authorization and be able to work in the U.S without company sponsorship
- John Deere parts experience preferred
- Must have excellent customer service skills to include phone customer service
- Must be able to retain positive relationships with customers and co-workers
- Must be a self-starter with the ability to work independently
- Basic data entry/keyboarding skills
- Ability to work independently and in a team environment
- High School diploma or equivalent experience
- Basic parts and machinery knowledge
- Ability to use the John Deere computer applications and programs
- Forklift driving experience preferred
- Valid driver's license required, must be able to drive company vehicles
- $19-$23+ depending on years of parts experience.
- Insurance: Health insurance with 100% single premium paid, 75% SPD or family premium paid; TNE covers 50% of all dental and vision premiums; 100% of short/long-term disability insurance, and life insurance.
- 401K: TNE offers 401K with company matching for qualified employees because who doesn't want to save for retirement
- PTO: Our generous PTO package is awarded to you on your FIRST day of employment. Take time off, we encourage it
- Holidays: We have 7 paid holidays and a few other specials days for you to spend with your favorite people.
- Professional Development: Continuous professional training and growth opportunities because we value your growth at TNE.
- Community Involvement: Give back to your community with our paid time off for you to volunteer. You can also use this time for your doctors' appointments, too
- Parental Leave: If you're expecting or looking to start a family, we have paid parental leave because you have waited long enough for your bundle(s) of joy
- AND SO MUCH MORE
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Parts Sales Lead - Grand Forks, United States - True North Equipment
Description
You'll focus on:The opportunity to build a great career path, industry leading benefits, a fun environment, and owners that work right alongside us each day
True North Equipment is an Affirmative Action and Equal Opportunity Employer. True North Equipment will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.
