Emergency Dispatch Operator Call Center - Austin, TX
2 days ago
Job description
We Are Hiring:
- Location: Austin, Texas
- Facility: Good Health Solutions
- Department/Speciality: Patient Services
- Schedule: Evening/Night l Part-time
What You Will Do:
- Orchestrate critical communications as the primary dispatcher for 13 Ascension Hospitals, ensuring emergency calls are answered with urgency and routed with 100% accuracy.
- Synchronize hospital-wide physician coverage by managing complex on-call schedules across all specialties to ensure life-saving care is always available.
- Lead emergency protocol execution by monitoring fire and life-safety alarm panels, triggering rapid-response procedures calmly and effectively during high-stress incidents.
- Facilitate real-time data flow by providing essential patient, department, and staff information to clinical teams, serving as a vital link in the care delivery chain.
- Uphold operational readiness by meticulously updating department documentation and schedules, ensuring the entire network has the right contact at the right time.
What You Will Need:
Education:
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Why Join Our Team:
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.
Equal Employment Opportunity Employer:
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
Fraud prevention notice
Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.
E-Verify statement
Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.
Benefits:
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.
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