Call Center Specialist, Spanish-Speaking - Baltimore, MD
2 days ago

Job summary
The Spanish-Speaking Call Center Specialist is the first point of contact for members of the community trying to reach agency staff in fluent English and Spanish.
They are responsible for providing supportive, efficient , high -quality customer service. The Call Center Specialist will be part of a team of 6 handling calls for a small to medium sized call center.
They follow established protocols to perform daily tasks such as scheduling appointments and assisting clients with information for multiple locations. They facilitate communication between clients, vendors and community members with staff.
Job description
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