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    Business Systems Analyst, Consultant - Oakland, United States - Blue Shield of California

    Blue Shield of California
    Blue Shield of California Oakland, United States

    2 weeks ago

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    Description
    Your Role
    The Platform Strategy and Operations Team is focused on optimizing Salesforce solutions and maximizing value across the enterprise.

    Salesforce is an enterprise platform targeted to help accelerate our transformation program, enable innovation, and help realize our vision for a reimagined healthcare system.

    Our team works cross-functionally to link our key business strategies and initiatives with our platform roadmap and day-to-day operations.

    We are responsible for driving critical business and vendor alignment, defining and executing the enterprise product roadmap, and maintaining operational excellence.

    The Business Systems Analyst, Consultant reporting to the Platform Strategy and Operations Team – Sr Manager, will play a key role in the digital transformation of Blue Shield of California's sales and enrollment experience.

    This hands-on role will be accountable for collecting and rationalizing business requirements, creating future state designs, writing user stories and more across various business areas.


    Your Work

    In this role, you will:
    Consult, lead complex data analysis, needs assessments, and cost/benefit analysis to align information technology solutions with business initiatives
    Formulate and define complex systems scope and objectives through research combined with an understanding of applicable business systems and industry requirements
    Develop or modify information systems, including analysis of business and user needs, documenting requirements for complex or new systems
    Lead research, impact analysis and determine the level of effort to complete requirements elicitation and defining the breakdown of tasks, resource loading, issue tracking and resolution management
    Be responsible for developing and implementing new products and/or approaches in conjunction with implementing new/existing technologies
    Develop Salesforce configuration methodology to support solution selection and develop documented solutions and processes using appropriate documentation protocols
    Lead and collaborate cross-functionally in analyzing, designing, and forming solutions to meet business outcomes
    Leverage agile methodology and skill in business solution design to drive business requirements workshops and story writing
    Look to understand and improve business process rather than simple lift and shift approaches
    Collaborate with developers to test and verify that solutions will meet the business requirements
    Anticipate unrealized problems or dependencies and recommends solutions
    Be passionate about solving business problems using technology and keeping user perspective in focus
    Demonstrate an understanding that business communication and change management are essential in transformation

    Your Knowledge and ExperienceRequires a bachelor's degree or equivalent experienceRequires at least 7 years of prior relevant experienceSalesforce experience preferred (Health Cloud preferred)Ability to identify, analyze, and resolve cross-functional problems related to business operations utilizing statistical analysisAdvanced knowledge of and ability to perform analyses such as GAP, process mapping, root-cause, risk, and requirements data gathering (requirements eliciting writing and review)Highly skilled in interpersonal and verbal/written communications, flow and process diagramming presentations, analytical and problem-solving skillsAble to work in a strong collaborative environment while independently delivering resultsMS Office experience required.


    JIRA experience a plus Pay Range:
    The pay range for this role is: $ to $ for California

    Note:


    Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade.

    Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

    #LI-CM1
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