principal engineer, service delivery - Lynn, United States - Dell
Description
Principal Engineer, Service DeliveryDell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities
Join us as a Principal Service Delivery Engineer on our Professional Services team in Round Rock, Texas, to do the best work of your career and make a profound social impact.
As a Service Delivery Principal Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement.
You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.You will:
Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement
Proactively identify potential issues and drive resolution to avoid customer impact; facilitating continuous improvement
Build and sustain effective communications with all partners and cross-functional teams, maximizing the customer experience and relationships
Develop strategic account growth plan along with sales and Global Services SMEs, identifying and pursuing potential sales opportunities
Maintain awareness of all service matters and manage customer during high priority escalations
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table.
Heres what we are looking for with this role:
Essential Requirements
Be an experienced Service Delivery Engineer, with a strong history of resolving complex issues along with proven problem solving and negotiation skills
Strong experience in Broadcom(VMware) Products especially in Horizon Virtual Desktop space 3+ year experience
Experience with Dell converged and Hyper-converged Platform administration (VxRail, PowerFlex), Storage and software defined storage (ScaleIO/VSAN), Windows and Linux Administration
Cloud provider administration (AWS, Azure, Google)DevOps experience in scripting and automation is a plus
Have strong organizational and planning skills, being able to coordinate teams across all program activities
Desirable Requirements
8 to 12 years of related experience along with a Bachelors degree or equivalent experience
Strong proven ability to lead sub-teams
Who we are
We believe that each of us has the power to make an impact. Thats why we put our team members at the center of everything we do.
If youre looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, were looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
#LI-Remote
Job ID:
R241323
Dells Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way.