Call Center Professional - Annapolis Junction, United States - BrightKey

Description

BrightKey is currently looking to grow their team at their Annapolis Junction, MD location (near Columbia/Jessup MD).

We are looking for Call Center Professionals with at least one year or experience in professional customer service, preferably in a call center environment.

In this the Call Center Professional role, you will contribute to our company's success and your career growth

Schedule, Benefits, & Compensation:
On-site, First shift, Monday through Friday - 40 hours per week
Medical, Dental, & Vision Insurance
Participation in company 401k program
Paid Time off and 10 paid holidays
Starting pay is $19.00 per hour


BONUS:
we offer a $1,000 completion bonus after completing your first year of employment with BrightKey

Requested Experience:
Experience in a professional call center environment
Strong customer service skills
The ability to interact and communicate in a positive and upbeat manner
Experience with Microsoft Word and Excel

Core Responsibilities:
Handling inbound calls from customers to address their needs, questions and concerns in a courteous and professional manner.
Resolve any customer complaints or problems and offer assistance to reach a positive conclusion to the customer interaction.
Provide accurate documentation by utilizing systems and software to recordthe customer interactions.

Requirements:
High School Diploma or equivalent
At least on year of experience in customer service, ideally in a call center environment
Excellent verbal and written communication skills
Fluent in English, additional language skills are a plus
Proficient in computer programs including Word and Excel

BrightK ey's commitment to an environment that supports equal employment opportunity and non-discrimination for all persons is at the core of our leadership and company culture.

BrightKey provides resources and opportunities to strengthen and advance diversity, equity, inclusion, and accessibility within our workforce, and we believe in the unconditional treatment of others with dignity and respect.

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Compensation details: 19-19 Hourly Wage

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