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    Senior Service Technician - Rochester, United States - Hawn Heating & Air Conditioning, Inc.

    Hawn Heating & Air Conditioning, Inc.
    Hawn Heating & Air Conditioning, Inc. Rochester, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionThe Senior Service Technician reports to the Service Manager, and is responsible for performing a wide range of HVACR servicing jobs for commercial, and residential customers.

    Benefits
    • Paid Training
    • Careers Advancement Opportunities
    • Flexible Scheduling
    • Competitive Compensation
    • Year-Round Work
    • Spiffs, Rewards, & Employee Contests

    Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups. A Senior Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and Hawn Heating & Air Conditioning, Inc.. Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being with service customers, other Hawn Heating & Air Conditioning, Inc. technicians, the Service Manager, Dispatcher and the Parts Runners. Representative duties include:
    • Assisting the Service Manager in the planning, organization, motivation, control and coordination of human and other resources in support of the departmental jobs, assignments, and sales.
    • Leading by example an ad hoc service team in the timely, efficient, and profitable accomplishment of an assigned job or task.
    • Performing special and complex service jobs without assistance, including performing periodic on-call duties, as required.
    • Training Service Department and other Hawn Heating & Air Conditioning, Inc. employees on service-related subjects, including call-back prevention, servicing tips, and equipment protocols.
    • Conducting quality control inspections of Hawn Heating & Air Conditioning, Inc. service jobs, monitoring the technical progress of newly assigned service employees, including start-up oversight.
    • Conducting point-of-work sales of Indoor Air Quality services, unit components, unit replacements, add-on units, and residential service contracts.
    • Developing lead referrals for Hawn Heating & Air Conditioning, Inc. sales staff.
    • Conducting non-service, lead-tech level work in support of the Indoor Air Quality and Installation Departments, as assigned.
    • Assisting the Service Manager with administration, dispatching, and on-site evaluation work.
    • Performing related duties as directed by the Service Manager.

    Job Qualifications:
    • High school graduate and graduate of a post-secondary HVACR program of instruction of two or more years in duration.
    • Five or more years of successful and full-time HVACR experience, either as a commercial service or commercial installation technician.
    • Good oral and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential, commercial and industrial customers, suppliers, and all Hawn Heating & Air Conditioning, Inc. employees.
    • Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather found in (state).
    • Interest and initiative in maintaining and advancing his/her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.
    • Current (state) operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current Hawn Heating & Air Conditioning, Inc. insurance carrier
    • Interest, initiative and ability to be trained in low-key point-of-service sales techniques, including developing sales leads, sales of unit replacements, add-on units, IAQ services, and service contracts.
    • Ability to work under pressure of time, non-standard schedule, supervision considerations, weather, customer needs, and backlog constraints.
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