- 1 year of experience in supporting a specific technology domain or system
- Knowledge of Microsoft products
- Knowledge and understanding of technology infrastructure, systems, procedures, and project life cycles
- Communication skills to effectively share information with business leaders and stakeholders
- Ability to articulate technology information to all levels of the organization
- Knowledge of Microsoft Office 365
- Ability to collaborate in a team environment
- Ability to learn and implement new technology functions
- Associate Degree in a technology discipline
- Any knowledge of Android, Apple, Microsoft, networking, PC, desktop, audio/video, telephony, end user software, and related hardware
- Provide friendly and approachable frontline support to associates technology related issues and inquires
- Assist customers in moving their technology equipment
- Resolve problems and change consumables for multi-function devices and printers
- Provide first and second line technical support for MS suite of products, laptops, mobile devices, printers, AV, and telecommunication equipment
- Provide initial troubleshooting and follow-up to ensure problems are resolved in a timely fashion
- Ensure calls are prioritized in order of urgency/impact to the business, allocate calls to internal teams and follow up to ensure SLA targets are achieved and the escalation process is followed
- Respond to satisfaction surveys and look for improvement opportunities
- Proactively monitor the Support Bar looking for potential issues and highlighting them as appropriate.
- Ensure all documentation and the CMDB (Configuration Management Database) is always kept up to date
- Review weekly changes to ensure proper association between recurring incidents and change activities
- Travel to other local corporate locations
- Have a strong work ethic, be committed to customer success in their use of technology, and demonstrate a passion to ensure high customer satisfaction
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
-
Service Desk Analyst
4 weeks ago
Encore Technologies Cincinnati, United StatesService Desk Analyst · This is a 3rd shift role · Friday, Saturday, Sunday, Monday 7 pm - 8am · Pay is $18 / hr + shift differential · Work is onsite in Norwood, OH · Description: · Responsible for providing front line support for customers by adhering and following standard proc ...
-
Service Desk Analyst
4 weeks ago
Encore Technologies Cincinnati, United StatesService Desk Analyst · Pay is $18 / hr · Work is onsite in Norwood, OH · Work schedule is four 10 hour shifts for weekend coverage · Friday-Monday OR Saturday- Tuesday from 5:30 am to 4:30 pm ET · Hiring for 2 Positions · 1st position schedule is 1-10pm · 2nd position schedule is ...
-
Service Desk Analyst
1 week ago
Encore Technologies Cincinnati, United StatesService Desk Analyst · Pay is $18 / hr · Work is onsite in Norwood, OH · Work schedule is four 10 hour shifts for weekend coverage · Friday-Monday OR Saturday- Tuesday from 5:30 am to 4:30 pm ET · Hiring for 2 Positions · 1st position schedule is 1-10pm · 2nd position sche ...
-
Service Desk Analyst Level 2
2 days ago
Kinettix Inc. Cincinnati, United StatesJob Description · Job Description1099 Independent Contractor · Part-Time: at most 27 hours per week · Shift Schedule: Weekend (Friday to Monday), Night Shift Coverage (7 am to 7 pm), 9 hours per shift with a 1-hour break · L2 Service Desk Analysts typically need more advanced and ...
-
Service Desk Analyst Level 1
2 days ago
Kinettix Inc. Cincinnati, United StatesJob Description · Job Description1099 Independent Contractor · Part-Time: at most 27 hours per week · Shift Schedule: Weekend (Friday to Monday), Night Shift Coverage (7 am to 7 pm), 9 hours per shift with a 1-hour break · To support AWS, Azure, O365 and customer desktops, an L1 ...
-
enterprise technology service desk analyst
1 week ago
Kroger Cincinnati, United StatesJob Description · Provide hands-on technical support to end-users. Ensure a seamless friendly technology experience with timely resolution is implemented on a consistent basis. Troubleshoot hardware and software issues and be the go-to person for technology advice to ensure asso ...
-
Help Desk Analyst
3 weeks ago
UpTalent Florence, United StatesJob Description · Job DescriptionHelp Desk Analyst · This is an exceptional opportunity to work with an Oil&Gas Services company in Florence, Kentucky · Job Description: · Pay Rate: $30 / hour plus overtime under a W-2 Contract to Hire with Medical, Dental and Vision Benefits · H ...
-
Service Desk Analyst Level 1
1 week ago
Kinettix Union, United StatesJob Description: · 1099 Independent Contractor · Part-Time: at most 27 hours per week · Shift Schedule: Weekend (Friday to Monday), Night Shift Coverage (7 am to 7 pm), 9 hours per shift with a 1-hour break · To support AWS, Azure, O365 and customer desktops, an L1 Service De ...
-
Senior Case Analyst
2 weeks ago
Western & Southern Financial Group Cincinnati, United States Full timeOverview · Analyzes, researches, interprets and authorizes nonforfeiture options, premium income, second-level unique contract changes and New Business applications. Responsible for making informed decisions and manually calculating fund values for interest-sensitive products. F ...
-
Information Technology Business Analyst
5 days ago
Western & Southern Financial Group Cincinnati, United States Full timeOverview · Summary of Responsibilities: · Collaborates with stakeholders and technology counterparts to deliver solutions that provide maximum value. Utilizes a variety of elicitation techniques to understand stakeholder's needs, analyzing information and data and ensuring requ ...
-
Senior Case Analyst
3 weeks ago
Western & Southern Financial Group Cincinnati, United States Full timeOverview · Summary of Responsibilities: · Analyzes, researches, interprets and authorizes nonforfeiture options, premium income, second-level unique contract changes and New Business applications. Responsible for making informed decisions and manually calculating fund values fo ...
-
Senior Fixed Income Analyst
6 days ago
Western & Southern Life Cincinnati, United StatesOverview: · Summary of Responsibilities: · The Senior Fixed Income Analyst works closely with the Securitized Products Group portfolio managers to enhance the portfolio management process via the development and maintenance of various databases, financial models and information ...
-
Jr. Desktop Service Technician
3 weeks ago
S'S Healthcare Cincinnati, United States FreelanceS&S Health is a premier healthcare administration company located in Cincinnati, Ohio. We offer self, level, and fully funded solutions that lower costs while improving outcomes with a consumer-centric experience. Our integrated benefits, services, and technology platform have be ...
-
SQL Developer/Financial Analyst
1 week ago
U.S. Bank Cincinnati, United StatesAt U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each ...
-
AVP Sr Investment Manager
1 day ago
Western & Southern Life Cincinnati, United StatesOverview: · Summary of Responsibilities: · The AVP/Senior Investment Manager is a member of the Private Equity team with specific responsibilities serving on deal teams and leading the due diligence on investment opportunities. Oversees investment analysts on various projects. ...
-
Payroll Specialist
4 weeks ago
Enerfab Cincinnati, United StatesTitle: · Payroll Specialist · Location: Enerfab Power & Industrial · Division: Accounting and Finance · Reports to: Payroll Manager · NOTE: This is a fulltime, direct hire, 100% on-site position at our Cincinnati, OH location · Summary: · The candidate will work within Ene ...
-
Senior Financial Accountant
3 weeks ago
Western & Southern Life Cincinnati, United StatesOverviewSummary of Responsibilities:Performs complex Enterprise financial accounting and/or budgeting and cost accounting, reporting and analysis. Prepares journal entries on a day-to-day basis to properly record financial transactions. Prepares regulatory, external and internal ...
-
Senior Accounting Analyst
6 days ago
Western & Southern Life Cincinnati, United StatesOverview · Performs complex Enterprise financial accounting, reporting and analysis. Prepares and reviews journal entries on a day-to-day basis to properly record financial transactions. Prepares and reviews regulatory, external and internal financial reporting. Prepares financi ...
-
Compliance Analyst
2 weeks ago
Western & Southern Life Cincinnati, United StatesOverviewSummary of Responsibilities:Under the direction of the Chief Compliance Officer (CCO) or delegate, manages, supports and provides oversight and monitoring of the Firm's internal controls, compliance, and operational functions. May also assist senior staff in preparing reg ...
-
Senior Financial Accountant
3 days ago
Western & Southern Life Cincinnati, United StatesOverview: · Summary of Responsibilities: · Performs complex Enterprise financial accounting and/or budgeting and cost accounting, reporting and analysis. Prepares journal entries on a day-to-day basis to properly record financial transactions. Prepares regulatory, external and ...
enterprise technology service desk analyst - Cincinnati, United States - Kroger Corporate
Description
Provide hands-on technical support to end-users. Ensure a seamless friendly technology experience with timely resolution is implemented on a consistent basis. Troubleshoot hardware and software issues and be the go-to person for technology advice to ensure associates and visitors technology runs smoothly. Must be passionate about helping others, thrive in a dynamic tech environment, and enjoy turning IT complexities into simple solutions. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger familyMINIMUM
enterprise technology service desk analyst professionals in Cincinnati
-
Gary Manas
IT Infrastructure and Data Center Managment