IS Technology Support Specialist - United States
2 days ago
Job description
At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community.
If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment.
In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.
Location:
Lourdes Health System Haddon AveRemote Type:
On-SiteEmployment Type:
EmployeeEmployment Classification:
RegularTime Type:
Full timeWork Shift:
2nd Shift (United States of America)Total Weekly Hours:
40Additional Locations:
Job Information:
Schedule: 12p-8:30p
Summary:
Installs, configures, and responds to Customer Support calls for software, hardware, peripherals, and other data network devices; troubleshoots and repairs network connectivity issues; updates hardware inventory including spare parts; replaces and removes old equipment; develops and maintains technical documentation; interfaces with other IT teams and service vendors to resolve problems. Responsible for projecting a professional, friendly, customer service focused image in all customer communication. Develops and maintains productive and professional relationships with other teams within IT.
Position Responsibilities:
Requires travel to customer/remote sites to complete tasks; home base assignment may vary based on support and customer needs - available 24/7 support as needed.
Promptly responds to tickets and work orders and initiates resolution; updates ticket's notes to include progress and resolution; follows up with customer to ensure satisfaction; leaves follow up notice when servicing customer equipment in their absence; adheres to IT business practices.
Participates in IT projects as needed.
Creates and maintains support and technical documentation in department knowledgebase.
Maintains rapport with customers by meeting with users to determine quality of service and makes necessary adjustments to accommodate needs; examines and resolves complaints; routinely rounds in customer areas to identify any trending issues or concerns.
Performs in-depth research to reveal improved methods and technology for Information Technology customer functions.
Independently maintains job knowledge of the latest and emerging technologies, including new hardware, mobile devices, and various operating systems and by participating in educational opportunities.
Position Qualifications Required / Experience Required:
No prior professional experience required.
Experience in computer hardware installation, maintenance, and repair preferred.
Strong analytical, technical, and troubleshooting skills required. Customer focus and a positive, can-do approach are critical.
Must have good interpersonal, verbal and written communication skills.
Able to write and maintain clear documentation about system architecture, release, and implementation plans, and develop and maintain internal documentation.
Strong attention to detail, problem investigation and diagnostic skills.
Required Education:
High School diploma required. Associates degreeBachelors degree preferred.
Training/Certifications/Licensure:
A+ certification, MCP or HDI certification preferred
Hourly Rate: $ $41.99The actual salary/rate will vary based on applicant's experience as well as internal equity and alignment with market data.Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
For more benefits information click here.
Similar jobs
We're a fast-growing tech startup on a mission to revolutionize · fundraising through the power of AI and machine learning.We're looking for a Support Specialist to deliver exceptional customer experiences while helping build and mature a best-in-class support function, · This r ...
1 month ago
The IT Support Specialist serves as an integral member of the IT team. This position serves as the primary point of contact for remote tier 1 and 2 technical support. · ...
3 weeks ago
We're seeking a dynamic, collaborative professional who thrives in a fast-paced, startup-style environment. The ideal candidate is just as comfortable engaging with people as they are analyzing client data to inform strategic decisions. · ...
1 month ago
+The IT Support Specialist is responsible for providing technical support to both remote and onsite users. · This role includes deploying and maintaining hardware and software. · ...
1 month ago
Fives Landis Corp is actively seeking IT Support Specialist to join its team in Hagerstown Maryland. · At Fives we are all driven by a common calling to prove that industry can do it We work together daily to make industry an answer to all of the major technological environmental ...
1 week ago
About Us · We're a fast-growing tech startup on a mission to revolutionize fundraising through the power of AI and machine learning. Our autonomous fundraising platform empowers nonprofit organizations, schools, and mission-driven teams to raise more money with less effort—turnin ...
3 days ago
Accelera Solutions is seeking a Deskside support Engineer with a minimum of 7 years of experience providing desk side support. · The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced enviro ...
1 week ago
+Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). · +Manage and respond to incoming support tickets in Hubspot. · Manage an inbox and correspond promptly and profes ...
1 month ago
The IT Support Specialist is responsible for the maintenance of internal IT systems and end-user devices. The role requires knowledge of Linux system operations and Windows/Mac operating systems. · Maintenance of company's internal IT systems. · Manage and maintain back-end syste ...
1 week ago
About Nsight Health · Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled ...
1 day ago
The Peer Recovery Support Specialist will provide Recovery Coaching to patients struggling with mental health and substance use disorders. · ...
5 days ago
· At AliveDx, we empower diagnostic insights, transform patient care, and innovate for life. With over 30-years in in-vitro diagnostics, we put the health of patients first by creating innovative solutions designed for faster diagnostic results. Alba–– our blood bank reagents po ...
3 days ago
We are looking for a dependable and detail‑oriented Appointment Support Specialist to assist with scheduling, · client communication, · and administrative coordination.Schedule appointments in the company's system · Communicate with clients to gather required information before a ...
2 weeks ago
:Job Summary · HMIS Support Specialists will primarily interact with administrators and IT professionals at partner organizations to ensure their success using the CaseWorthy software platforms. This position will work closely with CaseWorthy teams, HMIS Lead staff, and members o ...
2 days ago
· Project Support Specialist · USA · Founded in 1991, the Mircom Group of Companies is North America's largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio ...
3 days ago
We are looking for our next CRM Support Specialist to help keep things running smoothly behind the scenes. · You will handle customer privacy requests, manage CRM tools and contribute to improving day-to-day processes for our team and client. · ...
1 week ago
The Administrative Support Specialist plays a role in ensuring the smooth and efficient operation of our professional services team. · Associate's Degree or equivalent experience. · 0–3 years of experience providing administrative support. · ...
3 weeks ago
Join Cleveland Clinic's Main Campus where research and surgery are advanced... · ...
5 days ago
NewtekOne is looking to add a Business Support Specialist - Digital Banking to its team. The Business Support Specialist position is an essential role within the Digital Banking team. · Maintain a strong understanding of bank policies, network rules and regulatory compliance requ ...
1 month ago
As a Software Support Specialist at Atlas Copco you will provide high-quality technical support for fastening and software products respond to customer calls emails chats tickets within agreed SLA expectations investigate issues using approved resources document all actions taken ...
1 week ago
Application Deadline: Feb. 28, 2026 · United States · Remote · Hourly salary: $37 · Job Description · The Business Support Specialist analyzes and researches system, account, and loan issues, resolving discrepancies and communicating outcomes to ensure accuracy and compliance. T ...
3 days ago