- Experience in business process improvement, project management, and improving government services through modern technology.
- Experience in developing detailed knowledge of complex practices and processes, specifically tax administration and technical software processes, and data analysis.
- Ability to communicate complex and technical topics to non-experts.
- Excitement about contributing to and building on our existing system practices.
- Demonstrated experience with iterative processes, including incorporating different types of feedback, launching quickly, and testing hypotheses.
- Experience with SQL is preferred but not required.
- Daily testing of changes made by software developers to verify that the changes meet business requirements, function correctly, and are the optimal solution for users.
- Collaborate with Division staff to prioritize requests for bug fixes and enhancements and troubleshoot issues for internal and external users.
- Evaluate and analyze ongoing user needs.
- Review business processes and develop a strong degree of familiarity with taxes and programs.
- Quantify, recommend, and implement upgrades and enhancements to software.
- Identify risks involved with making process changes while analyzing the benefits of implementing the changes.
- Conduct requirement gathering for system changes.
- Support and coach staff through recommended changes and transitions
- Communicating project status, developments, and outstanding issues to the Department.
- Telework: Our Department embraces the benefits of telework and most employees are eligible to telework up to four days per week. Department employees are currently required to participate in one weekly "core day" and must plan to report for work at 133 State Street, Montpelier, on designated core days (currently Wednesdays). Working from home requires approval and must be in accordance with Department and State of Vermont teleworking policies. Based on business needs, there may be additional days when employees with telework approval are expected to report to the Tax Department's central offices.
- Background Checks: This position will primarily support the Department of Taxes. Candidates must agree to be fingerprinted and pass a background check to be eligible for this position, which will involve access to sensitive federal tax information. Background checks are required by the Internal Revenue Service and are authorized under Vermont law. 3 V.S.A. § 241. In accordance with VDT Standard Operating Procedure , Background Investigations, Vermont, and national criminal record checks will be conducted on all candidates. Candidates will have the right to withdraw their application before fingerprinting or a background check is conducted.
- We value diverse teams and are committed to creating a community of inclusion.
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 11 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
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Business Support Analyst - Montpelier, United States - State of Vermont
Description
OverviewAre you interested in coordinating large IT projects with multiple stakeholders? Do you have a passion for improving the user experience of government services? We are seeking candidates with strong communication skills and a commitment to process improvement to join our team. If you want to support a team aimed at providing exceptional work, the Vermont Department of Taxes' VTax Team wants to hear from you
The successful candidate for this position will serve as a liaison between multiple divisions at the Department and the software development teams. This position has an emphasis on implementing software changes, including defining requirements for and the testing of development work. Examples of work being implemented includes legislative changes, annual revisions to a variety of tax forms, and process improvements related to return and refund review processes. In this role, you will review requests for, and proactively identify opportunities for user experience, business process, and software improvements.
This position requires a high degree of independence, balancing of competing priorities, and the ability to adapt to change. The ideal candidate will have:
What Is VTax?
The VTax Team is a premier continuous improvement team in Vermont State government. The team is responsible for managing and implementing changes and improvements to VTax, the Department's primary tax software system. Over the past three years, this team has implemented three new tax types, implemented a $200 million business grant program, and made many other process improvements that have transformed the work of the Department and the experience for taxpayers.
Additional Information
This position, Business Support Analyst (Job Requisition #49839), is open to all State employees and external applicants.
If you would like more information about this position, please contact
Resumes will not be accepted via e-mail. You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.
Environmental Factors
Duties are generally performed in a standard office setting. Incumbents must be able to concentrate on details and perform accurate work in the face of frequent interruptions. Human relations skills may be needed to deal with the internal stakeholders. Workload will vary but remain heavy. Pressure from work deadlines is predictable.
Minimum Qualifications
Bachelor's degree in accounting, statistics, business administration, project management, information technology management, or related field.
OR
Associate's degree in accounting, statistics, business administration, project management, information technology management, or related field AND two (2) years or more of experience in business analysis, business process creation or improvement, in project management, in information technology design, development, and implementation, in tax administration, or in a related field
OR
Four (4) years or more of experience in business analysis, business process creation or improvement, in project management, in information technology design, development, and implementation, in tax administration, or in a related field.
Preferred Qualifications
Basic understanding of SQL.
Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
Equal Opportunity Employer
The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.
