- Provide technical information, calculations, and cost estimates relating to bids on new equipment and replacement equipment; this includes determining special requirements for order processing and entering orders.
- Investigate and resolve reported field problems after shipment (including issues that are not necessarily considered warranty-covered issues).
- Provide technical information in response to field inquiries including obsolete product support.
- Propose and coordinate design improvements to resolve repeated problems.
- Design and engineer custom quotations (as needed) to meet customer specifications & requirements.
- Assist Manufacturing to resolve problems that arise out of assembly or testing of pumps and participate in inventory overage meetings.
- Serve as the initial Point of Contact for Pump Select Submittals; this involves responding to customers directly with recommendation(s), if suitable, and/or coordinating with the Sales team.
- Take on additional duties, as needed.
- Bachelor's Degree in Engineering
- Internship experience working in Product Development, Design, Applications Engineering, Testing, and/or Technical Support preferred.
- Working experience with ERP systems, order entry systems or other customer portals.
- Excellent written and verbal communication skills. Talks to the customer in a way they can understand.
- Ability to prioritize, exercise good judgment, handle multiple tasks, meet deadlines and work under pressure.
- Ensuring leadership involvement and ownership
- Attracting and retaining diverse talent at all levels
- Fostering a globally aware, inclusive culture
- Ensuring our practices are fair and non-discriminatory
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Application Engineer - North Aurora, United States - Pentair
Description
Job Description:At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our residential and business water solutions, to our sustainable innovations and applications, our 10,500 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.
As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, a generous 401(k) and ESPP to help you save for retirement, plus paid time off and wellness programs to encourage a healthy work/life balance.
We have an opportunity for a Application Engineer to join our North Aurora, IL team. You will provide technical assistance to internal & external personnel (including distribution partners & OEM's) relative to the application and engineering of our Aurora pump products and processing orders.
You will:
Diversity and Inclusion:
With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.
We take ongoing action to improve the diversity of our workforce by:
