No more applications are being accepted for this job
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Warehouse Project Coordinator - Tampa, United States - Floor Interior Services Corp
Description
Benefits:Job Description
• Be Accountable as a Team member by understanding, reviewing, and positively impacting specific standards set daily.
• Phone, Email and Text interaction with our retail partner, installers, and customers.
• Schedule installations and confirm appointments with customers daily.
• Monitor and track installations and service calls.
• Solve customer problems and issues.
• Communicate and guide installers in the field to ensure a quality project.
• Assist in resolving customer issues including site visits as directed.
• Attend our retail partner's events to drive sales.
• Report any store issues / concerns.
• Manage large amounts of incoming calls.
Operate Forklift
Physically unload and load rolls of Pad
Manage Warehouse duties.
Additional Expectations and Skills Needed to be Successful as a Project Coordinator.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Strong sense of urgency in regards to Customer Service
• Must have excellent communication skills, both written and verbal.
• Computer Literate (Outlook, Excel, Word, etc.)
• Good organizational skills
Compensation: $ $18.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.