Hotel Front Desk Night Auditor - Newbury, United States - Bluebird Sunapee

Description

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals.

• Other Duties as Assigned
• Ensure all guests feel they are having an exceptional experience at the property
• Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
• Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
• Perform additional bookkeeping, administrative, and accounting procedures as required

• Experience in the hospitality industry or guest services is preferred, but not required
• High school diploma or equivalent required; some college preferred
• Requires a flexible schedule that allows for overnight shift hours
• Excellent customer service and communication skills are required
• Computer proficiency is required; experience with accounting or reservation software is preferred