Customer Service Representative - Cheektowaga
1 week ago
Job summary
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship now or in the future. Are you a tech-savvy problem solver Do you have the patience to help customers and a knack for providing friendly service Are you great at multitasking and communicating Then working as a professional Customer Service Representative at Spectrum may be right for you As a Customer Service Representative with a focus on Video Repair you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products Every day your work will strengthen connections between Spectrum and our customers What Our Customer Service Representatives Enjoy Most Learning about our core TV products services billing processes provide knowledgeable timely customer service Representing Fortune company being voice of Spectrum Troubleshooting resolving technical issues related cable video services Interacting with customers through inbound phone calls resolve variety topics including billing questions account updates subscriber challenges more Resolving TV inquiries creating best-class customer experiences Working open friendly environment supportive energetic team We re large organization bustling call centers offering variety shifts During shift find yourself office answering calls resolving issues navigating computer systems learning lot about business If enjoy talking people fast-paced work thrive inside customer service environment Required Qualifications WHAT Y LL BRING TO SPECTRUM Education High school diploma equivalent Schedule Ability work variety schedules including nights weekends holidays Language Ability read write speak understand English Preferred Qualifications Experience months customer service experience year working computers software applications months heavy volume phone experience customer service call center Technical Skills MS Office computer skills typing Skills Communication organization time management multi-tasking customer service Abilities Dependable professional solution-oriented results-driven resilient CRP Here employees don t just have jobs they building careers That s why offer comprehensive pay benefits package rewards employees contributions success supporting aspects well-being every stage life qualified applicant criminal history any will considered manner consistent applicable laws local ordinances The base pay this position generally between $20$25$25 Actual compensation offered carefully consider wide range factors including your skills qualifications experience location comply local wage minimums certain positions eligible additional forms incentive-based compensation bonuses Get Know Us Charter Communications provides superior communication entertainment products residential business customers through Spectrum brand Our offerings include Internet Mobile Voice Beyond connectivity solutions also provide local news programming regional sports via Networks multiscreen advertising solutions via Reach When join team keep customers connected what matters most states across Watch video learn more Grow Career Here committed growing workforce reflects customers communities serve providing opportunities employment advancement all team members Spectrum Equal Opportunity Employer job seekers disabilities veterans Learn Life at
Job description
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