Samsung Ticket Operations Coordinator - Englewood Cliffs, NJ
2 weeks ago

Job summary
We are seeking an experienced Ticket Operations Coordinator to join the team as a Subject Matter Expert, Data Analyst, and Quality Assurance lead for technical support tickets within Contact Center operations.Responsibilities
- Review and analyze ticket data trends to identify patterns, inconsistencies, and areas for improvement
- Monitor ticket updates for accuracy, completeness, and adherence to established guidelines and procedures
- Conduct regular audits of ticket updates to ensure compliance with standards and identify training needs
- Evaluate the existing contents(training)and support materials to recommend improvements
Job description
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