Functional Specialist Advisor with Security Clearance - Springfield, VA, United States - Marathon TS Inc

Description

Marathon TS is seeking a Functional Specialist Advisor Level 3 to support the AWP program in Springfeild VA
The contractor shall provide customer support services for the Globe
The Contractor shall work closely with assigned staff, senior specialists, or task leads to ensure customer satisfaction
The frequency of occurrence of the below-listed requirements are weekly, unless otherwise stated

Duties may include:

• Coordinate tasking responses associated with the Globe to ensure governance policies, opinions and perspectives of the Globe are fully coordinated and accurately reflected.
• Participate in tracking feedback daily from the Globe audience to gauge customer experience.
• Perform customer service duties to include email response and disposition of Globe feedback as appropriate.
• Resolve product and service discrepancies for online feedback for the Globe.
• Develop user stories/features based on Globe feedback inputs from JIRA and maintain this information in Redmine.
• Create and maintain metrics on feedback status

Skills and Experience:

Required:

• Bachelor's degree and 7-10 years of related experience
• Demonstrated experience in a distinct functional or cross functional business area (experience may be broad based crossing government or industry markets and may also include knowledge of applicable tools, methodologies, or best practices).
• Demonstrated experience to manage and adjudicate application feedback.
• Demonstrated experience applying data gathering and analytical skills

Desired:

• Minimum of 3 years' experience working with Microsoft SharePoint.
• Minimum of 1 year experience working with Redmine and JIRA applications

#CJJOBS Marathon TS is committed to the development of a creative, diverse and inclusive work environment
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities

Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status ").