Front Desk Supervisor - Moab, United States - Under Canvas Inc.

Description

Summary

As a Front Desk Supervisor with Under Canvas, you are responsible for the operation of the Front Desk and the supervision of the Camp Concierges and Night Audits.

You will engage with guests from the moment they arrive on site through the duration of their stay.

Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature.

We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements.

This is a seasonal, hourly position and includes team member housing for the duration of employment.
Competencies

Effective Communication
Adaptagility
Decision Making
Initiative
Key Responsibilities

Maintain composure, take-action, are resourceful, and solutions-minded in unpredictable situations such as weather, diverse needs of guests, or incidents on property
Provide clear, accurate, complete, and timely communication
Learn and share your knowledge of local culture, activities, and adventure activities
Anticipate workflow and appropriately delegate tasks
Ability to independently resolve guest recovery situations while Assistant General Manager/General Manager are not present
Find ways to streamline processes to maximize efficiency and resource use
Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you create a warm welcome for guests and visitors
Greet and check in guests at the reception desk before assisting them with transportation to their tent. taking them on a tour of the camp, showcasing our amenities, activities, and food and beverage services
Your positive attitude, ability to listen to guests, and predict and respond to their needs in a timely manner for the duration of their stay will lead to consistently positive guest feedback
Participate in weekly and daily meetings to ensure the Camp Concierges and Night Audit are well informed about activities offered on site as well as off site, upcoming events or groups, and any other special events or arrivals
Reconcile accounting ledgers, make accounting adjustments, process credit cards, and prepare billing
Ensure you are working efficiently with available resources
Ability to meet deadlines and scheduling needs
Assist management in hiring, training, scheduling, and coaching employees.
Properly assign rooms based on inventory, requests, and guarantees.
Lead the front desk team in Under Canvas sustainability efforts.
Work with housekeeping supervisor to ensure all lost and found items are properly handled.

Develop and maintain a great relationship among your team members creates a warm and fun environment where all feel welcome and appreciated.

Other duties as assigned
Preferred Qualifications

High School

Diploma/GED
1+ years of prior supervisor experience
Experience in

and/or

ability to utilize POS and reservations systems
Ability to influence others, lead and work as a team
Solutions-oriented mindset
Strong customer service and team leadership skills
Attention to detail
Strong Communication skills; genuine, outgoing, friendly, and dynamic
Additional Information

Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker
Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
Able to stand and move for long periods of time
Operate guest transport carts and/or property vehicle
Stand and walk over slippery and/or uneven natural walking surfaces for majority of workday
Bend and stoop
This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.

COMPENSATION AND BENEFITS:
Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members.

In addition, they can participate in:
Health Insurance
Heavily discounted tents for Under Canvas family and friends stays
Bar N Ranch lodge and cabin discounts
Industry discounts for outdoor brands
Gym membership discounts
Lifestyle partner brand discounts
Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.

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