- Provide outreach, case management, and housing navigation services across all necessary settings, including streets, parks, shelters, hospitals, jails, and encampments.
- Deliver both 'light-touch' and 'intensive' outreach services based on individual client need.
- Build rapport with clients using motivational interviewing strategies to support movement through stages of change and acceptance of housing offers.
- Provide referrals to medical, mental health, and substance use services as appropriate.
- Assist clients in applying for identification documents, entitlements, and other benefits.
- Collaborate with Miriam's Kitchen's SOAR Specialist to connect clients without income to disability benefits as appropriate.
- Access the Homeless Management Information System (HMIS) to input VI-SPDAT assessments and upload identification documents.
- Maintain accurate written and electronic records, case notes, and program documentation while upholding client confidentiality.
- Provide housing match services to a primary caseload of high-priority individuals to facilitate and ensure successful housing placement.
- Attend trainings and professional development opportunities as assigned.
- Perform other duties as assigned.
- Understanding of the structural and systemic causes of homelessness.
- Familiarity with the homeless services and housing landscape in Washington, D.C.
- Comfort working with individuals from diverse backgrounds and a wide range of lived experiences.
- Strong communication skills and professional boundaries.
- Ability to work both independently and collaboratively as part of a close-knit team.
- Proficiency with computers, databases, and documentation tools.
- Ability to navigate Washington, D.C. via public transportation and on foot.
- Ability to work in physically demanding conditions, including standing and/or walking up to 8 hours per day conducting street outreach in all weather conditions.
- Ability to lift and/or carry up to 20 lbs.
- Spanish language proficiency preferred.
- Valid driver's license and personal vehicle a plus.
- Minimum 2 years of experience in services related to homelessness, mental health, substance use, HIV/AIDS, or case management for vulnerable populations.
- Bachelor's degree, licensure in a relevant discipline, and/or equivalent experience or certification (e.g., Certified Addictions Specialist, Peer Certification).
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Outreach Case Manager - Washington D.C. - Miriam's Kitchen
Description
Job Type
Full-time
Description
Miriam's Kitchen | Washington, D.C. | Reports to: Director of Outreach | FLSA Status: Non-Exempt | Salary Range: $53,000-$56,000
ABOUT MIRIAM'S KITCHEN
Miriam's Kitchen (MK) is a mission-driven nonprofit working to end chronic homelessness in Washington, D.C. through meaningful relationships, high-quality meals, and holistic support services. We advocate for permanent supportive housing as a long-term solution while meeting immediate needs through nourishing meals and high-quality social services for individuals experiencing chronic homelessness.
POSITION SUMMARY
The Outreach Case Manager conducts direct outreach to a caseload of high-priority unsheltered individuals, administers VI-SPDAT assessments, assists with document readiness, and supports housing placement by serving as an initial liaison between clients and housing providers across a variety of settings.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Outreach & Case Management
QUALIFICATIONSKnowledge, Skills & Abilities
Salary Description
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