- Manage staffing and supervise customer service activities.
- Train and develop Customer Service Representatives.
- Delegate tasks and manage workflow.
- Set and monitor objectives.
- Communicate progress to other departments.
- Present monthly procurement data.
- Handle challenging customer situations and tasks as needed.
- Maintain professional company representation.
- Generate new business and maintain client relationships.
- Attend trainings and meetings.
- Resolve partner and staffing concerns.
- Additional tasks as assigned by the Director of Operations.
- Supervise 12-30 Customer Service employees.
- Perform supervisory duties including hiring, training, performance appraisal, and problem resolution.
- 2-4 years of call center management experience.
- 2-4 years of sales and customer service experience preferred.
- High school diploma or GED.
- Proven leadership and knowledge of advertising laws.
- Strong planning, communication, and deadline management skills.
- Proficient in relationship and contract management systems, Word, Excel, and Outlook.
- Pay rate: $75k-$85k
- Schedule: 8:30 am - 5 pm, Monday - Friday
- Location: 100% in office in Plymouth, MN (Minnesota residents only)
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Customer Service Manager - Plymouth, United States - Ultimate Staffing
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Description
Summary: Oversee the outbound call center operations, assign tasks, and report campaign progress.
Responsibilities:
Supervisory Role:
Requirements:
Additional Info:
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.