811 Locate Ticket Screener - Canonsburg - WIVERSE

    WIVERSE
    WIVERSE Canonsburg

    1 day ago

    Description

    Location:
    Canonsburg, PA

    Schedule:
    Hybrid- Monday and Friday are WFH, Tuesday - Thursday are in the office
    No travel, no expenses
    12-month contract

    Top Skills:
    Utility Locating is the #1 skill needed for this position. Primarily 811 experience. Experience reading digital prints/design work.

    Will be involved in the Utility Design Request processing, Tracer Wire request processing, and 811 inbox management for locator invoice processing.


    Secondary skills:
    Heavy volume ticketing system experience (200+ tickets per day),
    Position Title: 811 Locate Ticket Screener
    Role

    The 811 Locate Ticket Screener plays a critical role in the damage prevention process by reviewing and screening utility locate requests submitted through the 811 system.

    This position ensures that tickets are properly assessed, routed, and prioritized to support safe excavation and construction activities. The role includes both office-based and remote work, with occasional field coordination.
    Responsibilities


    • Review incoming 811 locate tickets for accuracy, completeness, and relevance to assets.
    • Determine ticket priority and route to appropriate internal or external teams for action.
    • Cross-reference ticket locations with GIS mapping systems and asset databases.
    • Communicate with contractors, utility locators, and internal teams to clarify ticket details.
    • Identify potential conflicts or risks and escalate as needed.
    • Maintain detailed records of ticket activity, resolution status, and communications.
    • Assist in updating and maintaining ticket tracking systems and documentation.
    • Support damage prevention initiatives and participate in training or outreach efforts.
    • Collaborate with construction and network teams to ensure timely and accurate responses.
    • Perform administrative tasks related to ticket management and reporting.
    Education/Certifications


    • High School Diploma or equivalent required
    • Technical training or coursework in GIS, telecommunications, or utility locating preferred
    Experience/Minimum Requirements


    • 1-2 years of experience in utility locating, construction, telecommunications, or related field
    • Familiarity with 811 systems and damage prevention practices preferred
    • Heavy volume, call center or ticketing experience is desired.
    Expectations


    • Strong attention to detail and organizational skills
    • Ability to interpret maps, utility drawings, and ticket data
    • Effective communication and customer service skills
    • Basic understanding of underground utility infrastructure
    • Proficiency in Microsoft Excel, GIS tools, and ticket management platforms
    • Ability to work independently and manage multiple tasks
    • Commitment to safety and regulatory compliance
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