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    Information Technology Support Specialist - Marlborough, United States - Hancock Associates

    Hancock Associates
    Hancock Associates Marlborough, United States

    3 weeks ago

    Default job background
    Retail
    Description

    IT Professional - Hancock Associates

    Due to continuing growth, Hancock Associates is looking for an IT Support Specialist to provide technical support for all of our locations. This position will be based in our Marlborough, MA office with some travel to regional offices, as necessary.

    We are looking for an ambitious IT expert to help maintain our computer systems, both hardware and software, and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity.

    What You'll Be Doing:

    • Provide technical assistance with computer hardware and software
    • Resolve issues for staff via phone, in person, or electronically
    • Perform hardware and software installations, configurations and updates as needed
    • Resolve technical issues in a timely manner using available resources within the company

    Act as liaison to outsourced I.T. consultant

    Assist IT Manager with purchasing

    Configure Autodesk Civil3D and Carlson software for technical and field staff

    Manage company devices including smartphones, tablets, and laptops

    Assist field personnel with remote data transmission and devices

    Assist with daily and monthly data backup protocol

    Assist with server expansion, data archiving and directory organization

    Maintain log of all devices, software, and licenses

    Assist all software install, cloud access, etc.

    Assist with all communication protocol including email, videoconferencing, and webinar.

    Establish remote connection for events such as trade shows

    What You Need:

    • Excellent customer service skills; a Help Desk mentality
    • The ability to interact with all levels of staff
    • Dependability and detail oriented
    • Strong troubleshooting and critical thinking skills
    • Previous working experience in IT support for 3 years
    • Bachelor's Degree in Computer Science or related technology field
    • Ability to lift and maneuver 25-50lbs of computer equipment.

    Hancock Associates offers:

    Competitive salary

    Medical and dental insurance

    Matching 401K, paid holidays and vacation

    Professional work environment and much more

    About Hancock Survey Associates, Inc.

    Hancock Associates is a multi-discipline firm providing land surveying, civil engineering and wetland consulting to a wide range of projects including residential, commercial, industrial, institutional and infrastructure. We are conveniently located with 8 offices throughout MA.

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