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Cyberinfrastructure Specialist II - Washington, United States - The George Washington University
Description
Please see Special Instructions for more details.Employer will not sponsor for employment Visa status
I. JOB OVERVIEW
Job Description Summary:
GW Information Technology (GW IT) provides empowering tools and caring support for all members of The George Washington University (GW) community.
We are focused on driving digital transformation and innovation to enable the academic and operational excellence of our students, faculty, staff, and researchers.
At GW IT, we are committed to cultivating a team culture that values diversity, inclusion, respect, and collaboration, and invests in each of our team members to grow in their technology and career skills.
Research Technology Services (
RTS) is a team of Research Computing and Data (
RCD) professionals within GW IT that provide and support various cyberinfrastructure (CI) systems and services in support of GW's research mission.
RTS
service portfolio includes high-performance computing clusters; public cloud infrastructure, purpose-built computational, data management, storage platforms, and application and workflow support across a wide array of research disciplines.
RTS
members have a blend of "system facing" and "researcher facing" duties, with diverse responsibilities across Applications, System Administration, User Support, High-performance Computing, Research Data Management, Networking, Cloud Computing, and Cybersecurity.
RCD
position, with responsibility in system engineering and researcher support. As a mid-level position, the Cyberinfrastructure Specialist II will have some specialized expertise in certain technologies, while having a broad set of skills and responsibilities across
RTS
services.
This position plays a crucial role in designing technology solutions to support researchers and supports senior engineers in troubleshooting, architecting, and optimizing research cyberinfrastructure, with some leadership of certain services.
Collaboration across the Cyberinfrastructure Team is central to this role, involving active participation in supporting new initiatives, architecting solutions, and managing existing applications.
Responsibilities encompass providing system administration support, user training, ensuring High-Performance Computing (
HPC) service delivery, and enforcing security compliance standards to uphold a secure and efficient cyber infrastructure.
The role is versatile, capable of seamlessly transitioning between user support responsibilities and contributing to the implementation and architecture of innovative solutions.
Moreover, the Cyberinfrastructure Specialist II is expected to contribute substantially to solution design discussions within the Research Technology Services (
RTS) and engage collaboratively with other University Technical Teams.
While the areas of focus are comprehensive, the Cyberinfrastructure Specialist II is encouraged to gain advanced knowledge and specialization in one or more of the listed domains.
RTS, the specialist should actively contribute to the support and adoption of new technologies within the Research Technology Services team.
RCD)
Categorize and match research computing demands with appropriate platforms,
e.g. , cloud,
HPC, &
HTC
to aid researchers and stakeholders in planning to meet their research objectives.
Assist researchers achieve compliance in storing and handling restricted or regulated data.
High-Performance Computing (
HPC) and Big Data
Monitor and optimize throughput of
HPC
jobs that include complex computational tasks and big data processing.
Engage with researchers to enhance the efficiency and performance of
HPC
applications and workflows, including the gathering benchmark metrics.
Participate in outreach events and workshops to educate and update users about
HPC
developments, tools, and resources.
Support team members in ongoing
HPC
enhancements, maintenance and upgrades.
Working with others on complex R&D projects involving teams of scientific researchers, hackers, and developers.
Cloud Computing
Address user questions and concerns, including troubleshooting cloud-related issues.
Provide first-response to user issues and escalate when necessary, providing incident report documentation.
Monitor cloud infrastructure and services, respond to alerts, and take appropriate actions to maintain system performance and availability.
Create and update knowledge base articles, FAQs, and support documentation.
Networking
Troubleshooting of network connectivity, routing, and switching issues.
Assist with managing and maintaining the physical cabling infrastructure.
Assist with the configuration and setup of network devices such as switches, routers, firewalls.
Work alongside network engineers to implement changes and updates to network and switch configuration.
Maintain accurate network documentation and produce reports on network performance.
User Support and Technical Consulting
Engage with users via a ticketing system.
Be Proactive in providing support to users and groups, reach out to existing users and ensure the user experience on the Cyberinfrastructure is not lacking.
Provide support to users, addressing their technical questions and resolving or escalating system-related problems.Assist users with account management, access permissions, and user education on best practices.
Applications
Collaborate with users to ensure applications run efficiently, meeting both performance requirements and user expectations.
Provide training to users, as needed.
Install and deploy applications as needed by users.
Troubleshoot and resolve application-related issues.
Support planning and execution of application upgrades and deployments.
Data Management Plans
Develop and implement data management plans that comply with
NIST / CMMC
standards, ensuring proper data handling, storage, and retention.
Educate researchers and stakeholders on data management best practices and policies.
Audit current practices and deployments to ensure they are consistent with the Industry Standards.
Storage Systems
Manage storage devices to store and retrieve large volumes of data for various research computing applications and platforms.
Optimize storage systems for performance, scalability, and disaster recovery.
Cybersecurity and Identity
Work with the security team to conduct regular security assessments and reviews of the cyberinfrastructure to identify vulnerabilities and risks.
Manage and monitor infrastructure security.
Work with GW Information Security team to support infosec related activities.
Facilitate consistent identity and group management throughout research cyberinfrastructure with Enterprise Active Directory.
Performs other related duties as assigned.
The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications:
Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study.
Additional Required Licenses/Certifications/Posting Specific
Minimum Qualifications:
Preferred Qualifications:
RTS
is a highly collaborative team, where team members support and challenge each other. Team members are expected to show initiative and a commitment to continuous professional development and life-long learning.
The successful candidate will be able to articulate and defend their ideas in a spirit of collegiality and technical excellence and to both give and receive criticism constructively.
The successful candidate is expected to have a subset of the desired qualifications in varying degrees, suitable for the level of responsibility for this position and aligned with the Job Position Summary:Bachelor's or Master's degree, preferably in a scientific, mathematical, or technical field, though non-technical degrees with technical work experience will also be considered.
Experience performing and supporting research in an academic environment.Experience in large-scale, complex network environments.
Solid understanding of cybersecurity best-practices, configurations, and procedures.
Knowledge of system administration principles, including system monitoring, hardening, and performance optimization and familiarity with containers and container management.
Experience with penetration testing, intrusion detection, mitigation and prevention practices.
Familiarity with
HPC
systems, parallel computing, and big data processing.
Experience in public cloud services and integrating these systems with on-premise infrastructure.
Strong applications development background with analytical and troubleshooting skills.
Applications development experience with Unix-based scientific instruments or high-performance computing (
HPC) systems.
Experience with relational databases in a research environment and data modeling in support of research.
Effective problem-solving, communication, and collaboration skills, and ability to balance effectively multiple concurrent tasks.
Ability to work and communicate with others on complex projects while sometimes developing the workflows and processes needed to support research.
Solid fundamentals of modern packet switch networks and current Internet technologies, including IPv6.Experience with high performance cluster storage, 100G optical networks, and other advanced technologies.
Excellent verbal and written communication skills; ability to prepare and present comprehensive presentations to IT and business executives.
Passion for building systems, a willingness to learn, and the ability to program, along with strong, applied systems engineering skills.
This position can be based out of the Foggy Bottom, DC or Ashburn, VA campus locations. Travel between campus locations will be required.Work Schedule:
Monday through Friday, 8:30am to 5:30pm with occasional evenings and weekends
Will this job require the employee to work on site?
Will this job require the employee to work on site?
Yes
Employee Onsite Status
Employee Onsite Status
Hybrid
Telework:
Telework:
Yes
Required Background Check:
Required Background Check:
Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:
Employer will not sponsor for employment Visa status
Internal Applicants Only?
Internal Applicants Only?
No
Posting Number:
Posting Number:
S012782
Job Open Date:
Job Open Date:
01/26/2024
Job Close Date:
If temporary, grant funded or limited term appointment, position funded until:
Background Screening
Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
Required fields are indicated with an asterisk (*).
Yes
No, still in IEP
N/a - not a current GW employee
Required Documents
Resume
Cover Letter
Optional Documents
Human Resource
Management & Development
2013 H Street, NW, 3rd Floor
Washington, DC 20006
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