Sales Supervisor - Austin, United States - Diptyque Paris

Description

DIPTYQUE Paris Luxury Fragrance House has established itself as one of the most renowned, leading fragrance houses within the luxury market today. Founded in 1961, the Maison is known for its mix of iconic scented candles, personal fragrances, bath and body products, and home dcor. Its flagship boutique is in Paris 5th arrondissement at 34 Boulevard Saint Germain.

The Sales Supervisor will actively contribute to the sales and will support the Store Manager and/or Asst Store Manager with the operational and sales performance of the store. In the absence of the Store Manager and/or Asst Store Manager, the Supervisor will assume accountability for all areas of the store. As a key Brand Ambassador, ensure diptyques positioning as a true luxury brand by providing high levels of clients satisfaction through excellent service.

Responsibilities:

Deliver agreed KPIs for the store - these KPIs will focus on sales, AVT, IPT, conversion and CRM

Inspire and motivate the team by leading by example

Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience

Embody diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with diptyque signature

Guarantee excellent client welcoming and supervises sales to ensure client satisfaction and that the qualitative standards required by our brand are maintained

Actively contribute to Client Experience training for all team members

Highly contribute to achievement of Client Experience evaluation target

Be able to be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Store Manager

Deal directly and effectively with VIP clients

Be aware of key competitors and industry trends

Be the driving force in the development of client database

Leading by example, achieve CRM KPIs target Product knowledge

Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season

Be pro-active in using training tools provided Store Operations

Responsible for opening and closing check-list

Deliver agreed KPIs for the store - these KPIs will focus on sales, AVT, IPT, conversion and CRM

Inspire and motivate the team by leading by example

Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience

Embody diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with diptyque signature

Guarantee excellent client welcoming and supervises sales to ensure client satisfaction and that the qualitative standards required by our brand are maintained

Actively contribute to Client Experience training for all team members

Highly contribute to achievement of Client Experience evaluation target

Be able to be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Store Manager

Deal directly and effectively with VIP clients

Be aware of key competitors and industry trends

Be the driving force in the development of client database

Leading by example, achieve CRM KPIs target Product knowledge

Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season

Be pro-active in using training tools provided Store Operations

Be responsible for opening and closing check-list

Ensure that Cash Handling guidelines are followed at all times, including but not limited to bank transactions and petty cash

Ensure full knowledge of cash desk procedures and processes

Be aware of all security and health and safety issues and requirements of the store

As a key holder for the store, ensure that all emergency calls are responded to and dealt with accordingly

In the absence of the Store Management team, be responsible for the management of all emergency situations involving the store and team members.

Adhere to VM guidelines at all times

As required, assist with product launches as per Marketing Plan and instruction from HQ to include sampling campaigns, in-store displays, layouts and window schemes, ensuring successful sellout

Be attentive to details and cleanliness of the boutique

Work with Management to manage maintenance within the store in a timely manner

Complete general administrative duties as required

Attend meetings and calls in Store Management teams absence

Master POS systems Stock control

Support all actions of loss prevention in all areas of risk management, physical security, store cash controls and inventory management

Work with the Store Management team to ensure stock levels are sufficient and monitored, conducting regular scheduled stock takes as required

Inventory control to include and not limited to delivery processing/replenishment/gift wrapping

Maintain a clean and organized stockroom

Requirements and Qualifications:

Have a passion and previous Fragrance/ Beauty/ Luxury Retail Experience

Be assertive, dynamic and always have a can do and positive attitude

Be a team player

Be sales focused with a proven sales record.

Have an understanding of retail KPIs.

Have expert client service skills and enjoy interacting confidently with the general public

Be self-motivated, focused, and pro-active

Have good communication skills