Service Technician - Madison

Only for registered members Madison, United States

1 week ago

Default job background
+Field Service Technician plays a crucial role within the Service Department responsible for installation maintenance technical support evaluations case maintenance customer support report generation X-ray devices similar equipment+Responsibilities Provide incoming technical support troubleshoot issues offer direction Maintain update open service cases timely manner Support in-office operations non-travel periods assist customer support queue service tasks Conduct in-house evaluations repairs Perform on-site services installations preventative maintenance evaluations repairs relocations upgrades user training Collaborate with Service Coordinator scheduling customer communications Maintain detailed service records CRM including reports equipment manuals communication logs Travel up to 5 days per week occasional weekends manage domestic international travel requirements Maintain Field Service Kit provided company Provide written work instructions needed Assist in-house service teams customer support factory repairs Work closely engineering product development give feedback suggest improvements Stay current industry trends product advancements technical developments Perform additional duties required meet company objectives Essential Skills At least 2 years experience servicing maintaining X-ray devices similar equipment Experience high low voltage electronics Ability read interpret schematics wiring diagrams Proven troubleshooting expertise electronic mechanical systems Willingness ability travel up to 5 days per week occasional weekends domestic international Strong interpersonal skills conflict resolution Self-motivated able work independently minimal supervision Ability maintain detailed accurate service records CRM Additional Skills Qualifications Direct familiarity X-ray technology related systems Proficiency software diagnostics system integration Experience collaborating engineering product development teams providing field feedback Experience writing clear work instructions training end users Skilled various computer applications CRM ERP office tools Bachelor degree electrical engineering electronics X-ray imaging related field Comfortable collaborating diverse teams industries domestic international Professional documentation standards customer communication Work Environment Position based Madison CT regular in-office support non-travel periods involves frequent field travel mainly West Coast California occasionally international Role requires close coordination Service Coordinator scheduling customer updates Hands-on environment maintained Field Service Kit thorough CRM documentation Job Type Location Contract Hire position based out Madison CT Pay Benefits Pay range position $38.50/hr Eligibility requirements apply some benefits may depend job classification length employment Benefits subject change specific elections plan program terms If eligible benefits available temporary role include Medical dental vision Critical Illness Accident Hospital 401k Retirement Plan pre-tax Roth post-tax contributions Life Insurance Voluntary Life AD&D employee dependents Short long-term disability Health Spending Account HSA Transportation benefits Employee Assistance Program Time OffLeave PTO Vacation Sick Leave Workplace Type This hybrid position MadisonCT Application Deadline Anticipated closing date Feb 20 2026 About Actalent Global leader engineering sciences services talent solutions Help visionary companies advance their engineering science initiatives through access specialized experts drive scale innovation speed market Network almost consultants clients across U.S Canada Asia Europe serves many Fortune 500 Equal opportunity employer consider all applications regard race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information characteristic protected law Request reasonable accommodation email other accommodation options Seniority level Entry level Employment type Contract Job function Information Technology Industries Media Production
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