Dispatcher 3 - Tehachapi - Race Communications Inc

    Race Communications Inc
    Race Communications Inc Tehachapi

    1 day ago

    Description

    Department: Customer Support

    Location: Onsite: Tehachapi, CA.

    Location Status: Work will be primarily performed onsite in our office. Occasional travel to and work from other Race offices or other off-site locations may be required.

    Comp: $18 to $24 USD per hour

    About Us: 

    As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won't, serving over 30 communities across the state.

    Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.

    Summary:

    The Dispatcher plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. The Dispatcher monitors real-time operations, adjusts schedules as needed, and communicates effectively with field staff to resolve any issues or delays. They are responsible for maintaining accurate records, ensuring compliance with company policies and safety regulations, and optimizing routes to enhance productivity.

    Qualifications and Experience: 

    • Eligibility for US Employment without sponsorship
    • Minimum of 18 years of age
    • High School Diploma or GED or equivalent combination of education and experience is required
    • Minimum of 1-2 years' experience in dispatch operations, preferably in the telecom industry
    • Minimum of 1-2 years' Salesforce or equivalent required 
    • Familiarity of dispatching best practices, with hands-on experience using dispatch software and tools to optimize operations required
    • Understanding of safety regulations and industry best practices related to field service operations and logistics management required
    • Proven geographical knowledge of service area and ability to read maps required
    • Ability to work flexible hours, including evenings and weekends, as scheduled
    • Must be able to type 40 words per minute
    • The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
    • Proficiency in Spanish Language desirable

    Requirements

    Essential Duties and Responsibilities: 

    Service Request Management:

    • Receives incoming service requests from customers
    • Assigns appropriate technicians based on skills, availability, and location
    • Monitors technician status and keeps customers informed of ETA and service updates
    • Maintains accurate records of service calls, including details and technician information

    Service Call Monitoring and Resolution:

    • Monitors service calls to ensure timely resolution and escalates issues as needed
    • Coordinates with other departments to meet service level agreements
    • Maintains records of technician availability and adjusts schedules when necessary

    Dispatch Operations and Administration:

    • Performs administrative tasks related to dispatch operations (data entry, filing, report generation)
    • Ensures compliance with company policies and procedures related to service calls, technician safety, and customer service

    Continuous Improvement:

    • Continuously monitors dispatch operations for opportunities to improve efficiency, quality, and customer satisfaction

    Work Schedule and Availability:

    • Ability to work flexible hours, including evenings and weekends, as scheduled

    Other duties as necessary may include but are not limited to:

    • Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting
    • Be available to participate in internal or external meetings, special functions, and professional development opportunities
    • Cross-train and share knowledge with other team members
    • Support routine tasks
    • Maintain a professional appearance, hygiene, and demeanor
    • Performs other related duties as assigned by management

    Benefits

    Why You'll Love Working Here:

    • Incredible Benefits: 100% Employer-Paid premiums for medical, dental, vision, and life insurance.
    • Invest in Your Future: 401(k) with a 100% company match up to 4%.
    • Time to Recharge: Generous Paid Time Off (PTO), including your birthday.
    • Stay Connected: Free Race high-speed internet and phone service where available.

  • Dispatch Lead

    6 days ago

    Only for registered members Stallion Springs Full time

    + Job summary: Dispatch Lead supports daily operations of dispatch team ensuring efficient scheduling coordination of field technicians resources. · + Qualifications: Eligibility US Employment without sponsorship Minimum age 18 High School Diploma GED equivalent minimum two years ...

  • Dispatcher 3

    1 week ago

    Only for registered members Tehachapi Full time

    The Dispatcher plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. · This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. ...

  • Dispatcher 3

    1 day ago

    Only for registered members Tehachapi, California, United States

    The Dispatcher plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. · Receives incoming service requests from customers · Assigns appropriate technicians based on skills, availability, and location · Maintains accur ...

  • Dispatcher - Transportation Dispatcher

    1 month ago

    Only for registered members Mojave, CA

    WeDriveU is the leader in shared mobility solutions that connect communities, campuses and workplaces. · The Dispatcher will be answering a high-volume of incoming calls, communicating to drivers and responding to email inquiries as well as problem solving throughout the day. · T ...

  • Dispatch Lead

    1 day ago

    Only for registered members Stallion Springs, California, United States

    We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. · At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel ...

  • Dispatcher 4

    1 day ago

    Only for registered members Stallion Springs, California, United States

    The Dispatch 4 role supports Field Operations installation initiatives by coordinating closely with the Dispatch team and Field Operations management to ensure accurate planning, auditing, scheduling, · scheduling Oversight and Gantt Management · • Oversee maintain and audit the ...

  • Dispatch Lead

    1 day ago

    Only for registered members Stallion Springs $26 - $29 (USD)

    The Dispatch Lead supports the daily operations of the dispatch team, ensuring efficient scheduling and coordination of field technicians and resources. · ...

  • Trucking Dispatcher

    2 weeks ago

    Only for registered members Bakersfield, CA

    We are a service-driven transportation company seeking a reliable and highly organized Trucking Dispatcher. This role is critical to our daily operations and customer satisfaction. · The Dispatcher will be responsible for coordinating drivers, equipment, and customer needs while ...

  • Police Clerk Dispatcher

    1 month ago

    Only for registered members California City, CA

    Receive and transmit routine and emergency telephone and radio voice messages, dispatch assignments according to established police and fire procedures. · ...

  • Swing, Driver, Roll Off

    2 weeks ago

    Only for registered members Tehachapi

    Safely operates a heavy-duty truck to perform assigned duties on swing routes. Safely drives a heavy-duty Commercial vehicle into a variety of environments; Residential, Commercial, and Construction. · ...

  • CDL Truck Driver Commercial

    2 weeks ago

    Only for registered members Tehachapi

    Drivers operate heavy-duty trucks with front, side, or rear-end load lift attachments dependent on the line of business they're operating in and the type of truck they're operating. Drivers will transport the material to a disposal, transfer or recycle facility when trucks reach ...

  • CDL Truck Driver Commercial

    2 weeks ago

    Only for registered members Tehachapi Full time

    +Job summary · Drivers operate heavy-duty trucks with front, side or rear-end load lift attachments dependent on the line of business they're operating in and the type of truck they're operating. · ++1 year operating a vehicle requiring a CDL · 1 year equivalent military driving ...

  • Swing, Driver, Roll Off

    2 weeks ago

    Only for registered members Tehachapi, CA

    Safely operates a heavy-duty truck to perform assigned duties on swing routes. · Operates vehicle in accordance with Occupational and Safety Health Act (OSHA) and Department of Transportation (DOT) requirements as well as all local, state and federal requirements and Company expe ...

  • Renewables Control Center Technician

    1 month ago

    Only for registered members Tehachapi $23 - $33 (USD)

    We are looking for Renewables Control Center Technicians for our Remote Operations Center (ROC). · The Job Description is responsible for operating, dispatching and monitoring the status of all plant systems on a continuous basis to ensure that the plant meets its generating requ ...

  • CDL A Tanker Hazmat Twic

    1 month ago

    Only for registered members Tehachapi, CA

    You need 6 months verifiable hazmat experience and have your hazmat and TWIC card to make great money. This is a team driver role with consistent year-round freight. · ...

  • Propane Specialist

    1 month ago

    Only for registered members Lebec Full time $27 - $31 (USD)

    The Driver/ Tech or Propane Specialist is responsible for the safe and timely tank setup and/or delivery of products to our customers. · ...

  • Swing, Driver, Roll Off

    2 weeks ago

    Only for registered members Rosamond Full time

    Safely operates a heavy-duty truck to perform assigned duties on swing routes. Safely drives a heavy-duty Commercial vehicle into a variety of environments; Residential, Commercial and Construction. · ...

  • Crew Transport Driver

    2 weeks ago

    Only for registered members Mojave

    We are seeking a self-confident, outgoing, dependable team member who wants to join our growing organization. · This opportunity is great for anyone looking to work in a unique environment. Come be a part of the nation's largest rail crew transportation company as our new Driver. ...

  • Crew Transport Driver

    1 month ago

    Only for registered members Mojave OTHER

    We are seeking a self-confident, outgoing, dependable team member who wants to join our growing organization. This opportunity is great for anyone looking to work in a unique environment. Come be a part of the nation's largest rail crew transportation company as our new Driver. · ...

  • Bus Driver

    3 weeks ago

    Only for registered members Arvin

    Drive a bus to transport passengers to their destinations using designated routes in accordance with time schedules and Department regulations. · ...

  • Bus Driver

    3 weeks ago

    Only for registered members Arvin

    Drive a bus to transport passengers to their destinations using designated routes in accordance with time schedules and Department regulations. · ...

Jobs
>
Tehachapi